[Bug 2038650] [NEW] crash reports not sent to the Error Tracker

[Brian Murray]

Public bug reported:

>From what I can tell when I click the send button to send a crash report
to the Error Tracker the crash doesn't actually get sent. My testing
process follows:

1) Launch xeyes
2) pkill -11 xeyes
3) Click send in the apport dialog
4) ls -lh /var/crash

I would expect there to be three files in /var/crash:

-rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
-rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
-rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

However, after step #4 I'm only seeing the .crash file and not a .upload
or .uploaded.  I was able to get the .upload and .uploaded files created
if I chose to "View Report" and then click "Send".

It's worth noting though that I did notice the size of the .crash file
increase after clicking "Send" so some post-processing was done.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: apport 2.27.0-0ubuntu4
ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
Uname: Linux 6.5.0-5-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu4
Architecture: amd64
CasperMD5CheckResult: pass
CrashReports: 640:1000:123:20944237:2023-10-06 12:10:47.809248208 +0100:2023-10-06 12:11:23.340030509 +0100:/var/crash/_usr_bin_mpv.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct  6 12:12:46 2023
InstallationDate: Installed on 2022-01-07 (637 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: apport (Ubuntu)
     Importance: High
         Status: New


** Tags: amd64 apport-bug mantic rls-mm-incoming wayland-session

** Changed in: apport (Ubuntu)
   Importance: Undecided => High

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https://bugs.launchpad.net/bugs/2038650

Title:
  crash reports not sent to the Error Tracker

Status in apport package in Ubuntu:
  New

Bug description:
  From what I can tell when I click the send button to send a crash
  report to the Error Tracker the crash doesn't actually get sent. My
  testing process follows:

  1) Launch xeyes
  2) pkill -11 xeyes
  3) Click send in the apport dialog
  4) ls -lh /var/crash

  I would expect there to be three files in /var/crash:

  -rw-r----- 1 bdmurray whoopsie  3370567 Oct  6 11:53 _usr_bin_xeyes.1000.crash
  -rw-rw-r-- 1 bdmurray bdmurray        0 Oct  6 11:53 _usr_bin_xeyes.1000.upload
  -rw------- 1 whoopsie whoopsie       37 Oct  6 11:53 _usr_bin_xeyes.1000.uploaded

  However, after step #4 I'm only seeing the .crash file and not a
  .upload or .uploaded.  I was able to get the .upload and .uploaded
  files created if I chose to "View Report" and then click "Send".

  It's worth noting though that I did notice the size of the .crash file
  increase after clicking "Send" so some post-processing was done.

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: apport 2.27.0-0ubuntu4
  ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
  Uname: Linux 6.5.0-5-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.27.0-0ubuntu4
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashReports: 640:1000:123:20944237:2023-10-06 12:10:47.809248208 +0100:2023-10-06 12:11:23.340030509 +0100:/var/crash/_usr_bin_mpv.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct  6 12:12:46 2023
  InstallationDate: Installed on 2022-01-07 (637 days ago)
  InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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