[Bug 2039559] [NEW] problems with upgrading Ubuntu Desktop

[Anna]

Public bug reported:

Ubuntu version: 22.10, trying to upgrade to 23.04 via Software Updater. 
The error message says: 
Could not calculate the upgrade
An unresolvable problem occurred while calculating the upgrade.
 This can be caused by:
 * Unofficial software packages not provided by Ubuntu

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: ubuntu-release-upgrader-core 1:22.10.8
ProcVersionSignature: Ubuntu 5.19.0-46.47-generic 5.19.17
Uname: Linux 5.19.0-46-generic x86_64
ApportVersion: 2.23.1-0ubuntu3.2
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 17 12:29:50 2023
InstallationDate: Installed on 2020-05-20 (1244 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to kinetic on 2023-10-17 (0 days ago)
VarLogDistupgradeTermlog:
 
mtime.conffile..etc.apport.crashdb.conf: 2020-12-18T15:17:14.398046

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade kinetic

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https://bugs.launchpad.net/bugs/2039559

Title:
  problems with upgrading Ubuntu Desktop

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Ubuntu version: 22.10, trying to upgrade to 23.04 via Software Updater. 
  The error message says: 
  Could not calculate the upgrade
  An unresolvable problem occurred while calculating the upgrade.
   This can be caused by:
   * Unofficial software packages not provided by Ubuntu

  ProblemType: Bug
  DistroRelease: Ubuntu 22.10
  Package: ubuntu-release-upgrader-core 1:22.10.8
  ProcVersionSignature: Ubuntu 5.19.0-46.47-generic 5.19.17
  Uname: Linux 5.19.0-46-generic x86_64
  ApportVersion: 2.23.1-0ubuntu3.2
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Oct 17 12:29:50 2023
  InstallationDate: Installed on 2020-05-20 (1244 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=pl_PL.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to kinetic on 2023-10-17 (0 days ago)
  VarLogDistupgradeTermlog:
   
  mtime.conffile..etc.apport.crashdb.conf: 2020-12-18T15:17:14.398046

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