[Bug 2073293] Re: Declining partial update appears to leave "Software Updater" in unworking state

[Andi McClure]

Update: After performing one more reboot after the successful apt-get
update && apt-get upgrade, the problem with the Software Updater app
that had persisted across several reboots before this went away. Perhaps
the upgrade itself fixed something? I do not know.

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Title:
  Declining partial update appears to leave "Software Updater" in
  unworking state

Status in update-manager package in Ubuntu:
  New

Bug description:
  I found a bug that I suspect is reproducible, but which I do not know
  how to test the repro steps for unaided. Here is what I saw:

  I was seeing a problem and decided to run Software Updater (the gui
  app from the dash dock activity search thing) to see if the problem
  fixed itself. After checking for updates, it presented a dialog I had
  not seen before, saying (from memory) "Ubuntu is only able to do a
  partial update. This may happen because [list of reasons]. You may
  perform the partial update now and then finish updates later." I did
  not have time for this so I closed this window, as I remember by
  clicking the X, then rebooted.

  After reboot I ran Software Updater again. This did not bring back the
  "partial updates" box. Instead it showed me the normal "Updated
  software is available for this computer" box and a list of updates.
  However, at this point, the GUI was "dead". I could scroll and click
  buttons, but clicking "Install now" or "Settings..." had no effect
  other than the buttons darkening on click. This state persisted after
  another reboot. [It was at this point I ran ubuntu-bug and collected
  logs.]

  At this point I thought: If the GUI updater isn't working, I should
  try apt. I ran apt-get update and apt-get upgrade and successfully
  upgraded many packages. After this, I again ran Software Updater. This
  time it said "The software on your computer is up to date". However,
  the GUI is still "dead", clicking "OK" or "Settings and Pro…" have no
  effect other than darkening the button.

  Hypothesis: Getting the partial upgrade offer box, then exiting it in
  an abnormal fashion such as clicking the X, does something to on-disk
  state that leaves Software Updater unable to run. Perhaps someone who
  knows how to force Software Updater to give the partial upgrade offer
  should try to reproduce this.

  I do not know if this is the correct package to file against. If I
  guessed wrong, please transfer it to the correct component.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: update-manager 1:24.04.6
  ProcVersionSignature: Ubuntu 6.8.0-38.38-generic 6.8.8
  Uname: Linux 6.8.0-38-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Jul 16 14:20:11 2024
  InstallationDate: Installed on 2023-10-18 (273 days ago)
  InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to noble on 2024-06-03 (43 days ago)

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