[Bug 2073969] [NEW] upgrade didn't work

[Helen Varley Jamieson]

Public bug reported:

it keeps failing on the same point, error message below, about PPAs. i
have gone through and removed all the PPAs that i could find in the
"Other Software" tab of the Software & Updates window, & also tried to
use the terminal to find any other PPAs but couldn't find any. so to the
best of my knowledge there are no further PPAs. i've restarted numerous
times and it still fails on this error.

i am trying to upgrade from Ubuntu 22.04.4 LTS with Budgie 10.6.1. i
don't know what you mean by package name, but i can see in "Software &
Updates" under Other Software it's showing Ubuntu 20.04 Focal Fossa - is
that the package? when i put apt-cache policy pkgname in the terminal it
returned N: Unable to locate package pkgname

here's the error message:

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

 This was likely caused by:
 * Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge 
package to remove software from a Launchpad PPA and 
try the upgrade again.

If none of this applies, then please report this bug using the command
'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to
investigate this yourself the log files in '/var/log/dist-upgrade' will
contain details about the upgrade. Specifically, look at 'main.log' and
'apt.log'.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.19
ProcVersionSignature: Ubuntu 6.5.0-10043.47-tuxedo 6.5.13
Uname: Linux 6.5.0-10043-tuxedo x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: Budgie:GNOME
Date: Wed Jul 24 12:35:35 2024
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2024-07-24 (0 days ago)
VarLogDistupgradeTermlog:
 
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2021-07-05T14:34:20.627367
mtime.conffile..etc.update-manager.release-upgrades: 2024-07-08T18:01:19.591345

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy third-party-packages

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/2073969

Title:
  upgrade didn't work

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  it keeps failing on the same point, error message below, about PPAs. i
  have gone through and removed all the PPAs that i could find in the
  "Other Software" tab of the Software & Updates window, & also tried to
  use the terminal to find any other PPAs but couldn't find any. so to
  the best of my knowledge there are no further PPAs. i've restarted
  numerous times and it still fails on this error.

  i am trying to upgrade from Ubuntu 22.04.4 LTS with Budgie 10.6.1. i
  don't know what you mean by package name, but i can see in "Software &
  Updates" under Other Software it's showing Ubuntu 20.04 Focal Fossa -
  is that the package? when i put apt-cache policy pkgname in the
  terminal it returned N: Unable to locate package pkgname

  here's the error message:

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

   This was likely caused by:
   * Unofficial software packages not provided by Ubuntu
  Please use the tool 'ppa-purge' from the ppa-purge 
  package to remove software from a Launchpad PPA and 
  try the upgrade again.

  If none of this applies, then please report this bug using the command
  'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want
  to investigate this yourself the log files in '/var/log/dist-upgrade'
  will contain details about the upgrade. Specifically, look at
  'main.log' and 'apt.log'.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.19
  ProcVersionSignature: Ubuntu 6.5.0-10043.47-tuxedo 6.5.13
  Uname: Linux 6.5.0-10043-tuxedo x86_64
  ApportVersion: 2.20.11-0ubuntu82.5
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: Budgie:GNOME
  Date: Wed Jul 24 12:35:35 2024
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2024-07-24 (0 days ago)
  VarLogDistupgradeTermlog:
   
  modified.conffile..etc.default.apport:
   # set this to 0 to disable apport, or to 1 to enable it
   # you can temporarily override this with
   # sudo service apport start force_start=1
   enabled=0
  mtime.conffile..etc.default.apport: 2021-07-05T14:34:20.627367
  mtime.conffile..etc.update-manager.release-upgrades: 2024-07-08T18:01:19.591345

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2073969/+subscriptions