[Bug 2070135] [NEW] uptade bug everything

[Lucimara Camargo]

Public bug reported:

I bought a new computer with Ubuntu 20.04 and I have gotten this message
in the top-right area:

“An Error occurred, please run Package Manager from the right-click menu
or apt-get in terminal to see what's wrong. The error message was:
‘Unknown Error: ‘<class ‘KeyError’>’ (“The cache has no package named
‘ubuntu-pro-client-l10n:amd64’”)’. This usually means that your
installed packages unmet dependencies.”

And everytime uptades install nothing is visible properly and I get no sound. 
The command "mater" on alsamixer disapears.
So I my only option is to use recovery mode. But I don't want to do this everytime. It happened four times already.
Can you help me?

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.40
ProcVersionSignature: Ubuntu 5.15.0-67.74~20.04.1-generic 5.15.85
Uname: Linux 5.15.0-67-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.25
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 23 09:41:29 2024
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-focal-amd64-20200502-85
InstallationDate: Installed on 2024-06-23 (0 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=pt_BR:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.update-manager.release-upgrades: 2020-05-02T02:40:59

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade focal

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https://bugs.launchpad.net/bugs/2070135

Title:
  uptade bug everything

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I bought a new computer with Ubuntu 20.04 and I have gotten this
  message in the top-right area:

  “An Error occurred, please run Package Manager from the right-click
  menu or apt-get in terminal to see what's wrong. The error message
  was: ‘Unknown Error: ‘<class ‘KeyError’>’ (“The cache has no package
  named ‘ubuntu-pro-client-l10n:amd64’”)’. This usually means that your
  installed packages unmet dependencies.”

  And everytime uptades install nothing is visible properly and I get no sound. 
  The command "mater" on alsamixer disapears.
  So I my only option is to use recovery mode. But I don't want to do this everytime. It happened four times already.
  Can you help me?

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.40
  ProcVersionSignature: Ubuntu 5.15.0-67.74~20.04.1-generic 5.15.85
  Uname: Linux 5.15.0-67-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.25
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Jun 23 09:41:29 2024
  DistributionChannelDescriptor:
   # This is the distribution channel descriptor for the OEM CDs
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-focal-amd64-20200502-85
  InstallationDate: Installed on 2024-06-23 (0 days ago)
  InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=pt_BR:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=pt_BR.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)
  mtime.conffile..etc.update-manager.release-upgrades: 2020-05-02T02:40:59

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