[Bug 2083554] Re: error: snap "subiquity" is not installed
Antoine Lassagne
2083554 at bugs.launchpad.net
Wed Apr 30 07:00:01 UTC 2025
About the test:
- To reproduce I create a noble Desktop ARM 64 ISO the latest livecd-rootfs. I boot it on a machine which has a zapper connected on the serial port. When opening the serial tty, it's spammed with "error: snap "subiquity" is not installed".
- To fix: I applied this fix on livecd-rootfs and created the image again. Now the serial tty is clean a leaves me space to login, run commands, etc.
- It may be useful to note that I did not test the daily arm64 images, which should have the same issues, but these will not boot on the ARM machines I have. Let me get back to you with some VM attempts.
About noble-proposed:
I did not try this one, but I'm afraid my tests used the latest livecd-rotfs from the `ubuntu/noble` branch of the repo, so I don't think there is a more recent version.
About the whole SRU process:
>From what I am reading, an SRU fix should be minimal. Since my error only involves subiquity, is the fix of `serial-getty` also necessary? Should I build new images to try both approaches?
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https://bugs.launchpad.net/bugs/2083554
Title:
error: snap "subiquity" is not installed
Status in livecd-rootfs package in Ubuntu:
Fix Released
Status in livecd-rootfs source package in Noble:
New
Bug description:
[ Impact ]
* On arm64 Desktop install ISOs, the message `error: snap "subiquity"
is not installed` can be observed repeatedly.
[ Test Plan ]
* Testing something like this prior to merge to the archive is difficult. We can demonstrate that builds in a PPA succeed, but that fails to provide full confirmation that the resulting ISO is healthy.
* ???
[ Where problems could occur ]
* As usual, the risk is never zero
* We are deleting files not in use by the desktop install ISO. If this was done incorrectly, we could harm the install.
Original bug report follows.
---
On arm64, using the Oracular daily build "20241001", the message
`error: snap "subiquity" is not installed` can be observed repeatedly.
...
Oct 02 16:03:19 ubuntu systemd[1]: Started serial-getty at ttyAMA0.service - Subiquity, the installer for Ubuntu Server ttyAMA0.
Oct 02 16:03:19 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Main process exited, code=exited, status=1/FAILURE
Oct 02 16:03:19 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Failed with result 'exit-code'.
Oct 02 16:03:19 ubuntu systemd[1]: run-credentials-serial\x2dgetty\x40ttyAMA0.service.mount: Deactivated successfully.
Oct 02 16:03:20 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Scheduled restart job, restart counter is at 3155.
Oct 02 16:03:20 ubuntu systemd[1]: Started serial-getty at ttyAMA0.service - Subiquity, the installer for Ubuntu Server ttyAMA0.
Oct 02 16:03:20 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Main process exited, code=exited, status=1/FAILURE
Oct 02 16:03:20 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Failed with result 'exit-code'.
Oct 02 16:03:20 ubuntu systemd[1]: run-credentials-serial\x2dgetty\x40ttyAMA0.service.mount: Deactivated successfully.
Oct 02 16:03:20 ubuntu systemd[1]: serial-getty at ttyAMA0.service: Scheduled restart job, restart counter is at 3156.
...
If `serial-getty at ttyAMA0.service` is masked, the situation improves.
References to the subiquity snap should be removed from chroot overlay files for Ubuntu Desktop.
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