[Bug 2135087] [NEW] OS Upgrade Failure 22.04 to 24.04.3 LTS

[David Sidlo]

Public bug reported:

This is the tail end output of the do-release-upgrade program...

...
Checking package manager
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done

Calculating the changes

Calculating the changes

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

This was likely caused by:
* Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge
package to remove software from a Launchpad PPA and
try the upgrade again.

If none of this applies, then please report this bug using the
command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If
you want to investigate this yourself the log files in
'/var/log/dist-upgrade' will contain details about the upgrade.
Specifically, look at 'main.log' and 'apt.log'.


Restoring original system state

Aborting
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
=== Command detached from window (Thu Dec 11 23:05:14 2025) ===
=== Command terminated with exit status 1 (Thu Dec 11 23:05:24 2025) ===

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.20
ProcVersionSignature: Ubuntu 6.8.0-90.91~22.04.1-generic 6.8.12
Uname: Linux 6.8.0-90-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.10
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports: 640:1000:124:4116073:2025-12-04 12:12:47.599355459 -0800:2025-12-04 12:12:48.599355459 -0800:/var/crash/_usr_bin_seahorse.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 11 23:06:40 2025
InstallationDate: Installed on 2025-03-22 (265 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2025-12-12 (0 days ago)
VarLogDistupgradeAptHistorylog:
 Start-Date: 2025-12-11  22:59:50
 Requested-By: dsidlo (1000)
 End-Date: 2025-12-11  22:59:50
VarLogDistupgradeApttermlog:
 Log started: 2025-12-11  22:59:50
 Log ended: 2025-12-11  22:59:50

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy

** Attachment added: "apt.log"
   https://bugs.launchpad.net/bugs/2135087/+attachment/5933112/+files/apt.log

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https://bugs.launchpad.net/bugs/2135087

Title:
  OS Upgrade Failure 22.04 to 24.04.3 LTS

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  This is the tail end output of the do-release-upgrade program...

  ...
  Checking package manager
  Reading package lists... Done
  Building dependency tree... Done
  Reading state information... Done

  Calculating the changes

  Calculating the changes

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

  This was likely caused by:
  * Unofficial software packages not provided by Ubuntu
  Please use the tool 'ppa-purge' from the ppa-purge
  package to remove software from a Launchpad PPA and
  try the upgrade again.

  If none of this applies, then please report this bug using the
  command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If
  you want to investigate this yourself the log files in
  '/var/log/dist-upgrade' will contain details about the upgrade.
  Specifically, look at 'main.log' and 'apt.log'.

  
  Restoring original system state

  Aborting
  Reading package lists... Done
  Building dependency tree... Done
  Reading state information... Done
  === Command detached from window (Thu Dec 11 23:05:14 2025) ===
  === Command terminated with exit status 1 (Thu Dec 11 23:05:24 2025) ===

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-90.91~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-90-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.10
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports: 640:1000:124:4116073:2025-12-04 12:12:47.599355459 -0800:2025-12-04 12:12:48.599355459 -0800:/var/crash/_usr_bin_seahorse.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Dec 11 23:06:40 2025
  InstallationDate: Installed on 2025-03-22 (265 days ago)
  InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2025-12-12 (0 days ago)
  VarLogDistupgradeAptHistorylog:
   Start-Date: 2025-12-11  22:59:50
   Requested-By: dsidlo (1000)
   End-Date: 2025-12-11  22:59:50
  VarLogDistupgradeApttermlog:
   Log started: 2025-12-11  22:59:50
   Log ended: 2025-12-11  22:59:50

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