[Bug 2133012] Re: The "Restart Now" button in Software Updater does not restart the system

[Nathan Teodosio]

Also this seems suspicious:

> The name org.gnome.Shell was not provided by any .service files

But that log is hard to read as newlines were lost. So before executing
the dbus-send command requested in the previous comment, do

  dbus-monitor --session > dbus-session.log

and then attach that file after confirming the reboot prompt.

Also please paste the output of

  dpkg -l|grep gnome-shell

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to update-manager in Ubuntu.
https://bugs.launchpad.net/bugs/2133012

Title:
  The "Restart Now" button in Software Updater does not restart the
  system

Status in gnome-session package in Ubuntu:
  New
Status in gnome-shell package in Ubuntu:
  New
Status in update-manager package in Ubuntu:
  Invalid

Bug description:
  Every time the Software Updater application (from the update-manager
  package) has finished updating "core" packages like the kernel, it
  says that the computer needs to restart to finish installing updates.
  In that window, clicking on the "Restart Now" button brings up the
  restart pop-up ("The system will restart automatically in 60 seconds")
  but clicking on "Restart" on that pop-up does not do anything and the
  Software Updater application closes as if it just crashed. The system
  does not restart.

  The restart pop-up looks the same as the one brought up by the "Power
  Off" menu in GNOME when clicking on the "Restart..." option.

  When launching Software Updater with the Terminal (/usr/bin/update-
  manager --debug) it prints messages up until the message that says
  that the computer needs to restart shows up, but nothing from that
  moment on.

  Ubuntu release: 25.10
  update-manager installed version: 1:25.10.1 (same as candidate)

  ProblemType: Bug
  DistroRelease: Ubuntu 25.10
  Package: update-manager 1:25.10.1
  ProcVersionSignature: Ubuntu 6.17.0-7.7-generic 6.17.2
  Uname: Linux 6.17.0-7-generic x86_64
  ApportVersion: 2.33.1-0ubuntu3
  Aptdaemon:
   
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Nov 26 15:45:43 2025
  InstallationDate: Installed on 2025-06-12 (167 days ago)
  InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Release amd64 (20250415.3)
  PackageArchitecture: all
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to questing on 2025-10-29 (28 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/2133012/+subscriptions