[Bug 2116235] [NEW] Can not upgrade to Ubuntu 22.04 LTS , from 20.04 LTS

[Dave Mccrae]

Public bug reported:

Software Updater stalls out & will not update so i can start the upgrade
to 22.04 LTS. This happened after the Ubuntu One team added & changed my
Other Software Settings to Jammy from Focal also they unchecked all of
the Ubuntu Software boxes. Before this happened i could get to the 22.04
LTS upgrade process but it would stop after updated software scanning
and stated there is are internal errors and to report to the Ubuntu One
Team with attached issues, which i did ad no i cannot get to the update
screen.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.41
ProcVersionSignature: Ubuntu 5.15.0-139.149~20.04.1-generic 5.15.178
Uname: Linux 5.15.0-139-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_15_0_139_149_generic_113
ApportVersion: 2.20.11-0ubuntu27.29
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul  9 00:38:41 2025
InstallationDate: Installed on 2021-12-19 (1298 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to focal on 2025-07-09 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade focal third-party-packages

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https://bugs.launchpad.net/bugs/2116235

Title:
  Can not upgrade to Ubuntu 22.04 LTS , from 20.04 LTS

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Software Updater stalls out & will not update so i can start the
  upgrade to 22.04 LTS. This happened after the Ubuntu One team added &
  changed my Other Software Settings to Jammy from Focal also they
  unchecked all of the Ubuntu Software boxes. Before this happened i
  could get to the 22.04 LTS upgrade process but it would stop after
  updated software scanning and stated there is are internal errors and
  to report to the Ubuntu One Team with attached issues, which i did ad
  no i cannot get to the update screen.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.41
  ProcVersionSignature: Ubuntu 5.15.0-139.149~20.04.1-generic 5.15.178
  Uname: Linux 5.15.0-139-generic x86_64
  NonfreeKernelModules: lkp_Ubuntu_5_15_0_139_149_generic_113
  ApportVersion: 2.20.11-0ubuntu27.29
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jul  9 00:38:41 2025
  InstallationDate: Installed on 2021-12-19 (1298 days ago)
  InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to focal on 2025-07-09 (0 days ago)
  VarLogDistupgradeTermlog:

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