[Bug 2112319] [NEW] Installer crashed when we are installing Jammy 22.04.5 on HP - Z8 G5.

[Ralf Brenneis]

Public bug reported:

installation with Jammy 22.04.5 is failing on HP Z8 G5 workstation 
DistroRelease: Ubuntu 22.04.5
Package: ubiquity 22.04.20
kernel: 6.8.0-40-generic

Error in Syslog:

>From the log, the linux-oem-22.04 is the broken package.

May 23 14:05:28 ubuntu plugininstall.py: Try to fix these broken
packages: linux-oem-22.04.


May 23 14:05:35 ubuntu finish-install: W: Some index files failed to download. They have been ignored, or old ones used instead.
May 23 14:05:35 ubuntu plugininstall.py: Exception during installation:
May 23 14:05:35 ubuntu plugininstall.py: Traceback (most recent call last):
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1856, in <module>
May 23 14:05:35 ubuntu plugininstall.py:     install.run()
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 61, in wrapper
May 23 14:05:35 ubuntu plugininstall.py:     func(self)
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 252, in run
May 23 14:05:35 ubuntu plugininstall.py:     self.install_restricted_extras()
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1273, in install_restricted_extras
May 23 14:05:35 ubuntu plugininstall.py:     self.do_install(packages)
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 956, in do_install
May 23 14:05:35 ubuntu plugininstall.py:     mark_install(cache, to_install)
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 564, in mark_install
May 23 14:05:35 ubuntu plugininstall.py:     apt.ProblemResolver(cache).resolve_by_keep()
May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/python3/dist-packages/apt/cache.py", line 834, in resolve_by_keep
May 23 14:05:35 ubuntu plugininstall.py:     self._resolver.resolve_by_keep()
May 23 14:05:35 ubuntu plugininstall.py: apt_pkg.Error: E:Unable to correct problems, you have held broken packages.


when installation is about to complete then installer get crashed and we checked that deb file linux-oem.24.04 is available on the machine but package is not installed on the machine and because of the ubiquity installer got crashed.
Logfiles attached

** Affects: ubiquity (Ubuntu)
     Importance: Undecided
         Status: New

** Attachment added: "installer.zip"
   https://bugs.launchpad.net/bugs/2112319/+attachment/5881670/+files/installer.zip

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubiquity in Ubuntu.
https://bugs.launchpad.net/bugs/2112319

Title:
  Installer crashed when we are installing Jammy 22.04.5 on HP - Z8 G5.

Status in ubiquity package in Ubuntu:
  New

Bug description:
  installation with Jammy 22.04.5 is failing on HP Z8 G5 workstation 
  DistroRelease: Ubuntu 22.04.5
  Package: ubiquity 22.04.20
  kernel: 6.8.0-40-generic

  Error in Syslog:

  From the log, the linux-oem-22.04 is the broken package.

  May 23 14:05:28 ubuntu plugininstall.py: Try to fix these broken
  packages: linux-oem-22.04.


  May 23 14:05:35 ubuntu finish-install: W: Some index files failed to download. They have been ignored, or old ones used instead.
  May 23 14:05:35 ubuntu plugininstall.py: Exception during installation:
  May 23 14:05:35 ubuntu plugininstall.py: Traceback (most recent call last):
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1856, in <module>
  May 23 14:05:35 ubuntu plugininstall.py:     install.run()
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 61, in wrapper
  May 23 14:05:35 ubuntu plugininstall.py:     func(self)
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 252, in run
  May 23 14:05:35 ubuntu plugininstall.py:     self.install_restricted_extras()
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1273, in install_restricted_extras
  May 23 14:05:35 ubuntu plugininstall.py:     self.do_install(packages)
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 956, in do_install
  May 23 14:05:35 ubuntu plugininstall.py:     mark_install(cache, to_install)
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 564, in mark_install
  May 23 14:05:35 ubuntu plugininstall.py:     apt.ProblemResolver(cache).resolve_by_keep()
  May 23 14:05:35 ubuntu plugininstall.py:   File "/usr/lib/python3/dist-packages/apt/cache.py", line 834, in resolve_by_keep
  May 23 14:05:35 ubuntu plugininstall.py:     self._resolver.resolve_by_keep()
  May 23 14:05:35 ubuntu plugininstall.py: apt_pkg.Error: E:Unable to correct problems, you have held broken packages.

  
  when installation is about to complete then installer get crashed and we checked that deb file linux-oem.24.04 is available on the machine but package is not installed on the machine and because of the ubiquity installer got crashed.
  Logfiles attached

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/2112319/+subscriptions