[Bug 2107458] Re: Ubuntu 22.04.5 installer crashes on the certified platforms

Dave Jones 2107458 at bugs.launchpad.net
Mon Jun 9 11:09:29 UTC 2025


I'm targetting this for jammy (the affected release), but I'm assuming
this potentially affects further (later) series too? In particular I'm
wondering about noble.

I don't see a point in targetting interim releases (oracular, plucky) as
only LTS releases are ever certified, and given ubiquity is not a
package that is intended to wind up "installed" on people's systems,
there's no regression issue from people upgrading from, say, noble to
oracular (ubiquity wouldn't be involved in the upgrade, just ubuntu-
release-upgrader which is entirely different).

However, this should be fixed in the development version for the benefit
of future LTS' that still use ubiquity (in particular, the flavours are
relevant here as some of those still rely on ubiquity). And noble should
be targetted if that LTS is affected too?

** Also affects: ubiquity (Ubuntu Jammy)
   Importance: Undecided
       Status: New

** Also affects: ubiquity (Ubuntu Noble)
   Importance: Undecided
       Status: New

** Changed in: ubiquity (Ubuntu Jammy)
       Status: New => In Progress

** Changed in: ubiquity (Ubuntu)
       Status: In Progress => Incomplete

** Changed in: ubiquity (Ubuntu Noble)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/2107458

Title:
  Ubuntu 22.04.5 installer crashes on  the certified platforms

Status in OEM Priority Project:
  In Progress
Status in ubiquity:
  New
Status in ubiquity package in Ubuntu:
  Incomplete
Status in ubiquity source package in Jammy:
  In Progress
Status in ubiquity source package in Noble:
  Incomplete

Bug description:
  Start the install process without a network, it will crash at the end.

  DistroRelease: Ubuntu 22.04.5
  Package: ubiquity 22.04.20
  kernel: 6.8.0-40-generic
  Platform: ThinkPad P1 Gen 6, https://ubuntu.com/certified/202307-31850

  And this issue is also on HP's platform.

  https://askubuntu.com/questions/1541904/ubuntu-22-04-installer-
  crashes-at-end-of-installation/1545852

  Apr  8 15:29:43 ubuntu finish-install: W: Some index files failed to download. They have been ignored, or old ones used instead.
  Apr  8 15:29:43 ubuntu plugininstall.py: Exception during installation:
  Apr  8 15:29:43 ubuntu plugininstall.py: Traceback (most recent call last):
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1856, in <module>
  Apr  8 15:29:43 ubuntu plugininstall.py:     install.run()
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 61, in wrapper
  Apr  8 15:29:43 ubuntu plugininstall.py:     func(self)
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 252, in run
  Apr  8 15:29:43 ubuntu plugininstall.py:     self.install_restricted_extras()
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/share/ubiquity/plugininstall.py", line 1273, in install_restricted_extras
  Apr  8 15:29:43 ubuntu plugininstall.py:     self.do_install(packages)
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 956, in do_install
  Apr  8 15:29:43 ubuntu plugininstall.py:     mark_install(cache, to_install)
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 564, in mark_install
  Apr  8 15:29:43 ubuntu plugininstall.py:     apt.ProblemResolver(cache).resolve_by_keep()
  Apr  8 15:29:43 ubuntu plugininstall.py:   File "/usr/lib/python3/dist-packages/apt/cache.py", line 834, in resolve_by_keep
  Apr  8 15:29:43 ubuntu plugininstall.py:     self._resolver.resolve_by_keep()
  Apr  8 15:29:43 ubuntu plugininstall.py: apt_pkg.Error: E:Unable to correct problems, you have held broken packages.
  Apr  8 15:29:43 ubuntu plugininstall.py:ยท

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