[Bug 2113919] [NEW] unable to upgarade OS to 24.04

Wed Jun 11 07:13:51 UTC 2025

Public bug reported:

An unresolvable problem occurred while calculating the upgrade.

 This was likely caused by:
 * Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge 
package to remove software from a Launchpad PPA and 
try the upgrade again.

If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to investigate this yourself the log files in '/var/log/dist-upgrade' will contain details about the upgrade. Specifically, look at 'main.log' and 'apt.log'.
------
Tried running following script , it failed too:
#!/bin/bash

echo "🔒 Checking for running apt processes..."
if pgrep -x apt || pgrep -x apt-get || pgrep -x dpkg; then
  echo "❌ APT is running. Please wait or kill the process manually."
  ps -ef | grep -E "apt|dpkg" | grep -v grep
  exit 1
fi

echo "🗄️ Backing up PPA lists..."
sudo mkdir -p /etc/apt/sources.list.d.bak
sudo cp /etc/apt/sources.list.d/*.list /etc/apt/sources.list.d.bak/

echo "🔌 Disabling third-party PPAs..."
for f in /etc/apt/sources.list.d/*.list; do
  echo "# Disabled for upgrade" | cat - "$f" > temp && mv temp "$f"
done

echo "🧹 Cleaning system..."
sudo apt clean
sudo apt autoremove -y
sudo rm -f /var/lib/apt/lists/lock
sudo rm -f /var/lib/dpkg/lock
sudo rm -f /var/cache/apt/archives/lock

echo "🛠 Fixing broken or held packages..."
sudo dpkg --configure -a
sudo apt update
sudo apt --fix-broken install -y

echo "📦 Full system upgrade check..."
sudo apt full-upgrade -y

echo "🚀 Starting upgrade to Ubuntu 24.04..."
sudo do-release-upgrade

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.20
ProcVersionSignature: Ubuntu 6.8.0-60.63~22.04.1-generic 6.8.12
Uname: Linux 6.8.0-60-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.8
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports:
 600:117:124:37:2025-06-07 19:25:11.234609169 +0530:2025-06-07 18:55:29.862292599 +0530:/var/crash/_usr_bin_update-manager.1000.uploaded
 664:1000:124:0:2025-06-07 19:25:09.207585425 +0530:2025-06-07 19:25:09.207585425 +0530:/var/crash/_usr_bin_update-manager.1000.upload
 640:1000:124:454132:2025-06-07 19:25:04.489539861 +0530:2025-06-07 19:25:05.489539861 +0530:/var/crash/_usr_bin_update-manager.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 11 12:34:08 2025
InstallationDate: Installed on 2024-03-20 (447 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240220)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2025-06-11 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug dist-upgrade jammy third-party-packages

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https://bugs.launchpad.net/bugs/2113919

Title:
  unable to upgarade OS to 24.04

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  An unresolvable problem occurred while calculating the upgrade.

   This was likely caused by:
   * Unofficial software packages not provided by Ubuntu
  Please use the tool 'ppa-purge' from the ppa-purge 
  package to remove software from a Launchpad PPA and 
  try the upgrade again.

  If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If you want to investigate this yourself the log files in '/var/log/dist-upgrade' will contain details about the upgrade. Specifically, look at 'main.log' and 'apt.log'.
  ------
  Tried running following script , it failed too:
  #!/bin/bash

  echo "🔒 Checking for running apt processes..."
  if pgrep -x apt || pgrep -x apt-get || pgrep -x dpkg; then
    echo "❌ APT is running. Please wait or kill the process manually."
    ps -ef | grep -E "apt|dpkg" | grep -v grep
    exit 1
  fi

  echo "🗄️ Backing up PPA lists..."
  sudo mkdir -p /etc/apt/sources.list.d.bak
  sudo cp /etc/apt/sources.list.d/*.list /etc/apt/sources.list.d.bak/

  echo "🔌 Disabling third-party PPAs..."
  for f in /etc/apt/sources.list.d/*.list; do
    echo "# Disabled for upgrade" | cat - "$f" > temp && mv temp "$f"
  done

  echo "🧹 Cleaning system..."
  sudo apt clean
  sudo apt autoremove -y
  sudo rm -f /var/lib/apt/lists/lock
  sudo rm -f /var/lib/dpkg/lock
  sudo rm -f /var/cache/apt/archives/lock

  echo "🛠 Fixing broken or held packages..."
  sudo dpkg --configure -a
  sudo apt update
  sudo apt --fix-broken install -y

  echo "📦 Full system upgrade check..."
  sudo apt full-upgrade -y

  echo "🚀 Starting upgrade to Ubuntu 24.04..."
  sudo do-release-upgrade

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-60.63~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-60-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.11-0ubuntu82.8
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports:
   600:117:124:37:2025-06-07 19:25:11.234609169 +0530:2025-06-07 18:55:29.862292599 +0530:/var/crash/_usr_bin_update-manager.1000.uploaded
   664:1000:124:0:2025-06-07 19:25:09.207585425 +0530:2025-06-07 19:25:09.207585425 +0530:/var/crash/_usr_bin_update-manager.1000.upload
   640:1000:124:454132:2025-06-07 19:25:04.489539861 +0530:2025-06-07 19:25:05.489539861 +0530:/var/crash/_usr_bin_update-manager.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jun 11 12:34:08 2025
  InstallationDate: Installed on 2024-03-20 (447 days ago)
  InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240220)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2025-06-11 (0 days ago)
  VarLogDistupgradeTermlog:

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