[Bug 2103373] [NEW] Upgrade from 22.04 to 24.04 failed - very unclear how to proceed

[Kory Johnson]

Public bug reported:

I would LOVE to upgrade, but I am not a seasoned systems person.  It is
failing and I have done so many things to verify that I have no
held/broken/missing packages.  It is incredibly frustrating and time
consuming to do major upgrades every two years.  Installing a brand new
release is not preferred by many people, and an upgrade seems somewhat
easy to do.  But, this is a common complaint, and I'm, again, formally
filing a bug about it.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.20
ProcVersionSignature: Ubuntu 6.8.0-55.57.1~22.04.1-lowlatency 6.8.12
Uname: Linux 6.8.0-55-lowlatency x86_64
ApportVersion: 2.20.11-0ubuntu82.6
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CrashReports:
 640:0:124:113858:2025-03-09 13:42:38.778791604 -0700:2025-03-09 13:42:38.778791604 -0700:/var/crash/_usr_bin_do-release-upgrade.0.crash
 640:1000:124:15628692:2025-03-08 07:06:09.553200737 -0800:2025-03-08 07:06:08.014200141 -0800:/var/crash/_usr_bin_totem-video-thumbnailer.1000.crash
CurrentDesktop: KDE
Date: Sun Mar 16 16:33:53 2025
InstallationDate: Installed on 2024-04-15 (335 days ago)
InstallationMedia: Ubuntu-Studio 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240216)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2025-03-16 (0 days ago)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy

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https://bugs.launchpad.net/bugs/2103373

Title:
  Upgrade from 22.04 to 24.04 failed - very unclear how to proceed

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I would LOVE to upgrade, but I am not a seasoned systems person.  It
  is failing and I have done so many things to verify that I have no
  held/broken/missing packages.  It is incredibly frustrating and time
  consuming to do major upgrades every two years.  Installing a brand
  new release is not preferred by many people, and an upgrade seems
  somewhat easy to do.  But, this is a common complaint, and I'm, again,
  formally filing a bug about it.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-55.57.1~22.04.1-lowlatency 6.8.12
  Uname: Linux 6.8.0-55-lowlatency x86_64
  ApportVersion: 2.20.11-0ubuntu82.6
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CrashReports:
   640:0:124:113858:2025-03-09 13:42:38.778791604 -0700:2025-03-09 13:42:38.778791604 -0700:/var/crash/_usr_bin_do-release-upgrade.0.crash
   640:1000:124:15628692:2025-03-08 07:06:09.553200737 -0800:2025-03-08 07:06:08.014200141 -0800:/var/crash/_usr_bin_totem-video-thumbnailer.1000.crash
  CurrentDesktop: KDE
  Date: Sun Mar 16 16:33:53 2025
  InstallationDate: Installed on 2024-04-15 (335 days ago)
  InstallationMedia: Ubuntu-Studio 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240216)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2025-03-16 (0 days ago)

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