[Bug 2092438] Re: System fails to restart after install

[Olivier Gayot]

Thank you for the report!

Reproduced the issue today with extra logging enabled.

"Call to Reboot failed: Access denied"

2025-03-19 10:04:23,950 DEBUG root:38 start: subiquity/Shutdown/shutdown: mode=REBOOT
2025-03-19 10:04:23,950 DEBUG subiquitycore.utils:179 astart_command called: ['systemd-run', '--wait', '--same-dir', '--property', 'SyslogIdentifier=subiquity_log.4813', '--setenv', 'PATH=/snap/ubuntu-desktop-bootstrap/328/bin/subiquity/bin:/snap/u
buntu-desktop-bootstrap/328/bin/subiquity/usr/bin:/snap/ubuntu-desktop-bootstrap/328/bin:/snap/ubuntu-desktop-bootstrap/328/sbin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin', '--setenv', 'PYTHO
NPATH=/snap/ubuntu-desktop-bootstrap/328/lib/python3.12/site-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/dist-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/site-packages:', '--setenv', 'PYTHON=/snap/ubuntu-desktop-boot
strap/328/usr/bin/python3.12', '--setenv', 'SNAP=/snap/ubuntu-desktop-bootstrap/328', '--', 'mountpoint', '/target']
2025-03-19 10:04:23,974 DEBUG subiquitycore.utils:179 astart_command called: ['systemd-run', '--wait', '--same-dir', '--property', 'SyslogIdentifier=subiquity_log.4813', '--setenv', 'PATH=/snap/ubuntu-desktop-bootstrap/328/bin/subiquity/bin:/snap/u
buntu-desktop-bootstrap/328/bin/subiquity/usr/bin:/snap/ubuntu-desktop-bootstrap/328/bin:/snap/ubuntu-desktop-bootstrap/328/sbin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin', '--setenv', 'PYTHO
NPATH=/snap/ubuntu-desktop-bootstrap/328/lib/python3.12/site-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/dist-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/site-packages:', '--setenv', 'PYTHON=/snap/ubuntu-desktop-boot
strap/328/usr/bin/python3.12', '--setenv', 'SNAP=/snap/ubuntu-desktop-bootstrap/328', '--', 'umount', '--recursive', '/target']
2025-03-19 10:04:24,454 DEBUG subiquitycore.utils:179 astart_command called: ['systemd-run', '--wait', '--same-dir', '--property', 'SyslogIdentifier=subiquity_log.4813', '--setenv', 'PATH=/snap/ubuntu-desktop-bootstrap/328/bin/subiquity/bin:/snap/u
buntu-desktop-bootstrap/328/bin/subiquity/usr/bin:/snap/ubuntu-desktop-bootstrap/328/bin:/snap/ubuntu-desktop-bootstrap/328/sbin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin', '--setenv', 'PYTHO
NPATH=/snap/ubuntu-desktop-bootstrap/328/lib/python3.12/site-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/dist-packages:/snap/ubuntu-desktop-bootstrap/328/usr/lib/python3/site-packages:', '--setenv', 'PYTHON=/snap/ubuntu-desktop-boot
strap/328/usr/bin/python3.12', '--setenv', 'SNAP=/snap/ubuntu-desktop-bootstrap/328', '--', 'zpool', 'export', '-a']
2025-03-19 10:04:24,479 DEBUG subiquitycore.utils:101 run_command called: ['/sbin/reboot']
2025-03-19 10:04:24,484 DEBUG subiquitycore.utils:120 run_command ['/sbin/reboot'] exited with code 1
2025-03-19 10:04:24,484 DEBUG subiquitycore.utils:122 stdout: 
2025-03-19 10:04:24,484 DEBUG subiquitycore.utils:123 stderr: Call to Reboot failed: Access denied

2025-03-19 10:04:24,484 DEBUG root:38 finish: subiquity/Shutdown/shutdown: SUCCESS: mode=REBOOT
2025-03-19 10:04:24,484 DEBUG root:38 finish: subiquity/Shutdown/POST: SUCCESS: 200 null


** Changed in: subiquity (Ubuntu)
       Status: New => In Progress

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https://bugs.launchpad.net/bugs/2092438

Title:
  System fails to restart after install

Status in subiquity:
  New
Status in subiquity package in Ubuntu:
  In Progress

Bug description:
  Testing Ubuntu Plucky Desktop daily ISO dated 24-12-24

  Upon completion of the installation the system fails to restart -
  instead it re-enters the desktop.

  If the system is then restarted by selecting "restart" (in the upper
  right-hand corner)then all works as normal - a message appears to
  remove the media and the system reboots.

  ProblemType: Bug
  DistroRelease: Ubuntu 25.04
  Package: subiquity (295 of snap /snap/ubuntu-desktop-bootstrap/295 of version 0+git.1db71a4e2)
  ProcVersionSignature: Ubuntu 6.11.0-8.8-generic 6.11.0
  Uname: Linux 6.11.0-8-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.31.0-0ubuntu2
  Architecture: amd64
  CasperMD5CheckResult: pass
  CasperVersion: 1.502
  CloudArchitecture: x86_64
  CloudID: nocloud
  CloudName: unknown
  CloudPlatform: nocloud
  CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Dec 24 08:42:41 2024
  DesktopInstallerRev: 295
  LiveMediaBuild: Ubuntu 25.04 "Plucky Puffin" - Daily amd64 (20241224)
  MachineType: Dell Inc. OptiPlex 7090 UFF
  ProcEnviron:
   LANG=C.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz --- quiet splash
  SnapUpdated: False
  SnapVersion: 295 of snap /snap/ubuntu-desktop-bootstrap/295 of version 0+git.1db71a4e2
  SourcePackage: subiquity
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/14/2024
  dmi.bios.release: 1.32
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.32.0
  dmi.board.name: 0X6NW1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 35
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr1.32.0:bd11/14/2024:br1.32:svnDellInc.:pnOptiPlex7090UFF:pvr:rvnDellInc.:rn0X6NW1:rvrA00:cvnDellInc.:ct35:cvr:sku0A2E:
  dmi.product.family: OptiPlex
  dmi.product.name: OptiPlex 7090 UFF
  dmi.product.sku: 0A2E
  dmi.sys.vendor: Dell Inc.

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