[Bug 2092363] Re: No Audio Device Detected on HP EliteBook 840 G11 with pc-kernel Snap
Lukas Mayer
2092363 at bugs.launchpad.net
Thu Mar 27 13:25:19 UTC 2025
Having the same issue for quite a long while on a Lenovo E16 Gen2.
Of course the pc-kernel snap seems to be not very recommendable when it lacks hardware support that the apt-managed kernel provides.
I know that the TPM-based encryption is being considered experimental, but of couse the snap-based kernel should aim for feature parity to a apt-managed kernel. Thus it should be as straight forward to have access to the proper firmware.
Regarding the question on how to include the firmware into the kernel, is this bug even reported at the right place for being percieved by the pc-kernel snap maintainers?
I was trying to look for the repository that the pc-kernel is built from and correspondig documentation to see how this is expected to work for other firmware, but did not find anything useful during a quick search.
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https://bugs.launchpad.net/bugs/2092363
Title:
No Audio Device Detected on HP EliteBook 840 G11 with pc-kernel Snap
Status in pc-kernel-snap:
New
Status in apt package in Ubuntu:
Confirmed
Status in boot-managed-by-snapd package in Ubuntu:
Confirmed
Status in firmware-sof package in Ubuntu:
New
Status in linux package in Ubuntu:
Confirmed
Bug description:
I am encountering an issue with the pc-kernel snap on my HP EliteBook
840 G11 laptop running Ubuntu 24.04.1 LTS with the new TPM+FDE
feature. Despite testing multiple kernel channels, the system fails to
detect any audio devices. However, when booting into a live session of
Ubuntu 24.04.1 LTS, audio functions as expected. This suggests the
issue may be related to the pc-kernel snap.
Right now I'm on channel 24/stable (version: 6.8.0-50.51), but I have
tried 24-hwe/stable and 24.10/stable as well.
For reference, I have first tried to seek help in the support section over at Ubuntu Discourse, and I was encouraged to file a bug report here against the linux package on Discourse:
https://discourse.ubuntu.com/t/no-audio-device-detected-on-hp-elitebook-840-14-g11-running-ubuntu-24-04/51498/7
Details:
OS: Ubuntu 24.04.1 LTS
Setup: TPM-backed Full Disk Encryption (FDE) using pc-kernel snap
Kernel Channels Tried: 24-hwe/stable, 24/stable, 24.10/stable
Issue: aplay -l reports "no sound card found"; only "Dummy output" is listed in Audio settings.
Observation: Audio works correctly in a live session of Ubuntu 24.04.1 LTS.
Listing audio devices:
$ aplay -l
aplay: device_list:277: no soundcards found...
Relevant lspci Output:
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Meteor Lake-P HD Audio Controller [8086:7e28] (rev 20)
Subsystem: Hewlett-Packard Company Meteor Lake-P HD Audio Controller [103c:8c26]
Kernel driver in use: sof-audio-pci-intel-mtl
Kernel modules: snd_hda_intel, snd_sof_pci_intel_mtl
Additional Notes:
Could the issue be related to missing kernel drivers or modules, such as firmware-sof-signed?
Reference: https://packages.ubuntu.com/noble/firmware-sof-signed
Please let me know if additional details, logs, or steps are required.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-50-generic (not installed)
ProcVersionSignature: Ubuntu 6.8.0-50.51-generic 6.8.12
Uname: Linux 6.8.0-50-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/seq: kihen 3216 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 22 20:09:17 2024
MachineType: HP HP EliteBook 840 14 inch G11 Notebook PC
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB:
0 simpledrmdrmfb
1 i915drmfb
ProcKernelCmdLine: snapd_recovery_mode=run console=ttyS0,115200n8 console=tty1 panic=-1 quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-50-generic N/A
linux-backports-modules-6.8.0-50-generic N/A
linux-firmware N/A
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:
dmi.bios.date: 06/20/2024
dmi.bios.release: 2.6
dmi.bios.vendor: HP
dmi.bios.version: W70 Ver. 01.02.06
dmi.board.name: 8C26
dmi.board.vendor: HP
dmi.board.version: KBC Version 02.43.50
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 2.67
dmi.modalias: dmi:bvnHP:bvrW70Ver.01.02.06:bd06/20/2024:br2.6:efr2.67:svnHP:pnHPEliteBook84014inchG11NotebookPC:pvrSBKPF:rvnHP:rn8C26:rvrKBCVersion02.43.50:cvnHP:ct10:cvr:sku8M4W7AV:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 840 14 inch G11 Notebook PC
dmi.product.sku: 8M4W7AV
dmi.product.version: SBKPF
dmi.sys.vendor: HP
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