[Bug 2111270] [NEW] Computer crashes on startup.

[John Ashley]

Public bug reported:

On startup, I see Framework and Ubuntu logos, a spinning wheel, then the
wheel stops and the screen goes black except for a mouse icon. Normal
boot-up screen only comes roughly 1 out of 10 times on restart. When
screen is black I can hit alt f2 to bring up a tiny login in the top
left corner but it doesn't recognize my account name/password. Only way
to log into my computer and use it as I'd like is to keep restarting
until I get lucky.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: ubuntu-release-upgrader-core 1:24.04.26
ProcVersionSignature: Ubuntu 6.11.0-25.25~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-25-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports: 640:120:109:26339114:2025-05-17 17:49:08.988623896 -0500:2025-05-17 17:49:03.824624219 -0500:/var/crash/_usr_bin_gnome-shell.120.crash
CurrentDesktop: ubuntu:GNOME
Date: Mon May 19 09:18:56 2025
InstallationDate: Installed on 2025-02-05 (103 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1)
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade noble wayland-session

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https://bugs.launchpad.net/bugs/2111270

Title:
  Computer crashes on startup.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  On startup, I see Framework and Ubuntu logos, a spinning wheel, then
  the wheel stops and the screen goes black except for a mouse icon.
  Normal boot-up screen only comes roughly 1 out of 10 times on restart.
  When screen is black I can hit alt f2 to bring up a tiny login in the
  top left corner but it doesn't recognize my account name/password.
  Only way to log into my computer and use it as I'd like is to keep
  restarting until I get lucky.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: ubuntu-release-upgrader-core 1:24.04.26
  ProcVersionSignature: Ubuntu 6.11.0-25.25~24.04.1-generic 6.11.11
  Uname: Linux 6.11.0-25-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports: 640:120:109:26339114:2025-05-17 17:49:08.988623896 -0500:2025-05-17 17:49:03.824624219 -0500:/var/crash/_usr_bin_gnome-shell.120.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Mon May 19 09:18:56 2025
  InstallationDate: Installed on 2025-02-05 (103 days ago)
  InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   XDG_RUNTIME_DIR=<set>
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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