[Bug 2126615] [NEW] System hangs when restarting after suspend

[David A Anzaldi]

Public bug reported:

After opening lid on laptop, the USB mouse no longer responds and I must
reboot the device.  The reboot hangs on the ubuntu screen and the only
solution is to power down the unit.

This only happens on kernels 6.8.0-85 and -84.  If I boot using 6.8.0-83
then everything works as expected.

I have also started to see this error during startup- kernel: RDRAND is
not reliable on this platform; disabling

Also, when shutting down either 84 or 85 (before a suspend occurs) there
is a screen of messages that display but I do not know how to copy the
screen before it restarts.

Any help is greatly appreciated.  I am not a Linux power user as I came
from a Windows background.

Thanks,
Dave

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.20
ProcVersionSignature: Ubuntu 6.8.0-85.85~22.04.1-generic 6.8.12
Uname: Linux 6.8.0-85-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.10
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CrashReports:
 600:120:125:37:2025-10-01 09:37:38.992062806 -0400:2025-10-01 09:37:38.991062806 -0400:/var/crash/_usr_bin_gnome-shell.1000.uploaded
 644:1000:125:0:2025-10-01 09:37:30.604062755 -0400:2025-10-01 09:37:30.604062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.upload
 640:1000:125:27231290:2025-10-01 09:37:30.604062755 -0400:2025-10-01 09:37:30.644062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct  1 20:42:14 2025
InstallationDate: Installed on 2022-09-12 (1115 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.update-manager.release-upgrades: 2023-04-16T15:31:06.625768

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy wayland-session

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https://bugs.launchpad.net/bugs/2126615

Title:
  System hangs when restarting after suspend

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  After opening lid on laptop, the USB mouse no longer responds and I
  must reboot the device.  The reboot hangs on the ubuntu screen and the
  only solution is to power down the unit.

  This only happens on kernels 6.8.0-85 and -84.  If I boot using
  6.8.0-83 then everything works as expected.

  I have also started to see this error during startup- kernel: RDRAND
  is not reliable on this platform; disabling

  Also, when shutting down either 84 or 85 (before a suspend occurs)
  there is a screen of messages that display but I do not know how to
  copy the screen before it restarts.

  Any help is greatly appreciated.  I am not a Linux power user as I
  came from a Windows background.

  Thanks,
  Dave

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-85.85~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-85-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.10
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CrashReports:
   600:120:125:37:2025-10-01 09:37:38.992062806 -0400:2025-10-01 09:37:38.991062806 -0400:/var/crash/_usr_bin_gnome-shell.1000.uploaded
   644:1000:125:0:2025-10-01 09:37:30.604062755 -0400:2025-10-01 09:37:30.604062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.upload
   640:1000:125:27231290:2025-10-01 09:37:30.604062755 -0400:2025-10-01 09:37:30.644062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct  1 20:42:14 2025
  InstallationDate: Installed on 2022-09-12 (1115 days ago)
  InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)
  mtime.conffile..etc.update-manager.release-upgrades: 2023-04-16T15:31:06.625768

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