[Bug 2122163] Re: Starting today (Sept 5, 2025), software updater refuses to get past downloading the Linux firmware module

[Sudhakar Verma]

We had quite a few outages this weekend resulting in slow or unavailable
servers for archive and mirrors. The IS team is currently looking and
have rolled out some fixes.

This ticket will be updated once we have everything back online and performing normally.
Meanwhile I'm marking this public as its global and well known now.

** Information type changed from Private Security to Public

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https://bugs.launchpad.net/bugs/2122163

Title:
  Starting today (Sept 5,2025), software updater refuses to get past
  downloading the Linux firmware module

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I keep getting nags to update my 24.04 Ubuntu desktop computer, but the update stalls immediately after the
  nag, I get the error "Failed to download package files, please check your internet connection", which is bullshit, because I am online.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: ubuntu-release-upgrader-core 1:24.04.27
  ProcVersionSignature: Ubuntu 6.8.0-79.79-generic 6.8.12
  Uname: Linux 6.8.0-79-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Sep  5 13:15:20 2025
  InstallationDate: Installed on 2021-11-24 (1382 days ago)
  InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)
  VarLogDistupgradeTermlog:
   
  modified.conffile..etc.default.apport:
   # set this to 0 to disable apport, or to 1 to enable it
   # you can temporarily override this with
   # sudo service apport start force_start=1
   enabled=0
  mtime.conffile..etc.default.apport: 2021-11-24T05:07:16.114743
  mtime.conffile..etc.update-manager.release-upgrades: 2023-10-16T16:00:46.960398

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