[Bug 2139639] [NEW] Unable to upgrade from 22.04 to 24.04

[Pavan Pamidimarri]

Public bug reported:

I am trying to upgrade from 22.04 LTS to 24.04 LTS.

This the error message I get:

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

This was likely caused by: 
* Unofficial software packages not provided by Ubuntu 
Please use the tool 'ppa-purge' from the ppa-purge 
package to remove software from a Launchpad PPA and 
try the upgrade again. 

If none of this applies, then please report this bug using the 
command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If 
you want to investigate this yourself the log files in 
'/var/log/dist-upgrade' will contain details about the upgrade. 
Specifically, look at 'main.log' and 'apt.log'.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.20
ProcVersionSignature: Ubuntu 6.8.0-94.96~22.04.1-generic 6.8.12
Uname: Linux 6.8.0-94-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.10
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CrashReports: 600:0:124:34012:2026-02-01 17:52:42.034894616 -0800:2026-02-01 17:52:42.034894616 -0800:/var/crash/_usr_bin_toot.0.crash
Date: Mon Feb  2 13:39:11 2026
InstallationDate: Installed on 2022-05-17 (1357 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/usr/bin/zsh
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to jammy on 2026-02-02 (0 days ago)

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade jammy

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/2139639

Title:
  Unable to upgrade from 22.04 to 24.04

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I am trying to upgrade from 22.04 LTS to 24.04 LTS.

  This the error message I get:

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

  This was likely caused by: 
  * Unofficial software packages not provided by Ubuntu 
  Please use the tool 'ppa-purge' from the ppa-purge 
  package to remove software from a Launchpad PPA and 
  try the upgrade again. 

  If none of this applies, then please report this bug using the 
  command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If 
  you want to investigate this yourself the log files in 
  '/var/log/dist-upgrade' will contain details about the upgrade. 
  Specifically, look at 'main.log' and 'apt.log'.

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-94.96~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-94-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.10
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CrashReports: 600:0:124:34012:2026-02-01 17:52:42.034894616 -0800:2026-02-01 17:52:42.034894616 -0800:/var/crash/_usr_bin_toot.0.crash
  Date: Mon Feb  2 13:39:11 2026
  InstallationDate: Installed on 2022-05-17 (1357 days ago)
  InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/usr/bin/zsh
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2026-02-02 (0 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2139639/+subscriptions