issue triage

[Gustavo Niemeyer]

On Wed, Aug 29, 2012 at 3:03 AM, William Reade
<william.reade at canonical.com> wrote:
> On Wed, 2012-08-29 at 11:43 +1000, David Cheney wrote:
>> This constitutes the plank for my nomination. All issues assigned
>> to a milestone or closed. No issue shall be left behind.

This means one of two things:

1) We have milestones that we actually have no idea about whether
    we'll really be working on those tasks or not, because they are too
    far ahead, or because we have no idea of how long the task would
    really take to be completed.

2) We're closing tickets that offer relevant information too early, just
    so we can feel good about an empty tracker.

The underlying problem sounds to me like a data categorization and
visualization issue. In the end, "Open" vs. "Closed" it's just another
flag in the ticket which alters its visualization on everyday
browsing. Having a ticket we think is a reasonable possibility being
"Closed" is miss-categorizing it, and so is assigning a ticket to a
person or milestone that we have no realistic idea about yet. There
are many other forms of categorization, though, from importance
(Wishlist, etc) to tags. The key is finding a way to observe the
content we have in a way that distills the true information in there.


gustavo @ http://niemeyer.net