[Bug 551555] [NEW] 3g modem USB not recognised when first inserted

Tue Mar 30 10:07:27 UTC 2010

Public bug reported:

I have a Huawei E620 USB modem. The dongle exposes a couple of different
USB devices, such as a CD which carries software / drivers for legacy
operating systems :-). When I first inserted the device, the 3G modem
was not detected. The CD was detected and showed up in Nautilus. After
selecting "Safely remove device", and then removing and re-inserting the
device, the kernel seemed to see the 3G modem and Network Manager
offered me the choice of configuring an account.

Here is the syslog portion from the first insertion:

Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.648037] usb 4-2: new full speed USB device using uhci_hcd and address 3
Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.804290] usb 4-2: configuration #1 chosen from 1 choice
Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.813334] scsi4 : SCSI emulation for USB Mass Storage devices
Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.813571] usb 4-2: USB disconnect, address 3
Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.813692] usb-storage: device found at 3
Mar 30 10:37:44 ubuntu-desktop-test kernel: [   92.813695] usb-storage: waiting for device to settle before scanning
Mar 30 10:37:45 ubuntu-desktop-test kernel: [   93.640025] usb 4-2: new full speed USB device using uhci_hcd and address 4
Mar 30 10:37:45 ubuntu-desktop-test kernel: [   93.796755] usb 4-2: configuration #1 chosen from 1 choice
Mar 30 10:37:45 ubuntu-desktop-test kernel: [   93.816526] scsi8 : SCSI emulation for USB Mass Storage devices
Mar 30 10:37:45 ubuntu-desktop-test kernel: [   93.818024] usb-storage: device found at 4
Mar 30 10:37:45 ubuntu-desktop-test kernel: [   93.818028] usb-storage: waiting for device to settle before scanning
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.818027] usb-storage: device scan complete
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.821030] scsi 8:0:0:0: CD-ROM            HUAWEI   Mass Storage     2.31 PQ: 0 ANSI: 2
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.824028] scsi 8:0:0:1: Direct-Access     HUAWEI   SD Storage       2.31 PQ: 0 ANSI: 2
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.846006] sr1: scsi-1 drive
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.846204] sr 8:0:0:0: Attached scsi CD-ROM sr1
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.846321] sr 8:0:0:0: Attached scsi generic sg2 type 5
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.846600] sd 8:0:0:1: Attached scsi generic sg7 type 0
Mar 30 10:37:50 ubuntu-desktop-test kernel: [   98.862424] sd 8:0:0:1: [sdb] Attached SCSI removable disk
Mar 30 10:37:51 ubuntu-desktop-test kernel: [   99.072048] usb 4-2: reset full speed USB device using uhci_hcd and address 4
Mar 30 10:38:05 ubuntu-desktop-test kernel: [  113.383881] ISO 9660 Extensions: Microsoft Joliet Level 1
Mar 30 10:38:05 ubuntu-desktop-test kernel: [  113.398909] ISOFS: changing to secondary root

And here is the portion from the second insertion, showing the serial
modem:

Mar 30 10:42:57 ubuntu-desktop-test kernel: [  404.980044] usb 4-2: reset full speed USB device using uhci_hcd and address 4
Mar 30 10:43:21 ubuntu-desktop-test kernel: [  429.704057] usb 4-2: USB disconnect, address 4
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.124045] usb 4-2: new full speed USB device using uhci_hcd and address 5
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.281167] usb 4-2: configuration #1 chosen from 1 choice
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.299363] scsi12 : SCSI emulation for USB Mass Storage devices
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.303057] usb-storage: device found at 5
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.303062] usb-storage: waiting for device to settle before scanning
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.353126] usbcore: registered new interface driver usbserial
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.353432] USB Serial support registered for generic
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.354070] usbcore: registered new interface driver usbserial_generic
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.354075] usbserial: USB Serial Driver core
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.368842] USB Serial support registered for GSM modem (1-port)
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.370777] option 4-2:1.0: GSM modem (1-port) converter detected
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.371091] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB0
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.371117] option 4-2:1.1: GSM modem (1-port) converter detected
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.371323] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB1
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.371344] option 4-2:1.2: GSM modem (1-port) converter detected
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.375681] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB2
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.375741] usbcore: registered new interface driver option
Mar 30 10:43:31 ubuntu-desktop-test kernel: [  439.375744] option: v0.7.2:USB Driver for GSM modems
Mar 30 10:43:31 ubuntu-desktop-test modem-manager: (ttyUSB0) opening serial device...
Mar 30 10:43:31 ubuntu-desktop-test modem-manager: (ttyUSB0): probe requested by plugin 'Huawei'
Mar 30 10:43:31 ubuntu-desktop-test modem-manager: (Huawei): (ttyUSB1) deferring support check
Mar 30 10:43:31 ubuntu-desktop-test modem-manager: (Huawei): (ttyUSB2) deferring support check
Mar 30 10:43:32 ubuntu-desktop-test modem-manager: (ttyUSB0) closing serial device...
Mar 30 10:43:32 ubuntu-desktop-test modem-manager: (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2 claimed port ttyUSB0
Mar 30 10:43:32 ubuntu-desktop-test modem-manager: Added modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2
Mar 30 10:43:32 ubuntu-desktop-test modem-manager: Exported modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2 as /org/freedesktop/ModemManager/Modems/0
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): new GSM device (driver: 'option1')
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): exported as /org/freedesktop/NetworkManager/Devices/1
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): now managed
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): device state change: 1 -> 2 (reason 2)
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): deactivating device (reason: 2).
Mar 30 10:43:32 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): device state change: 2 -> 3 (reason 0)
Mar 30 10:43:34 ubuntu-desktop-test modem-manager: (ttyUSB1): re-checking support...
Mar 30 10:43:34 ubuntu-desktop-test modem-manager: (ttyUSB1) opening serial device...
Mar 30 10:43:34 ubuntu-desktop-test modem-manager: (ttyUSB2): re-checking support...
Mar 30 10:43:34 ubuntu-desktop-test modem-manager: (ttyUSB2) opening serial device...
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.301447] usb-storage: device scan complete
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.304447] scsi 12:0:0:0: CD-ROM            HUAWEI   Mass Storage     2.31 PQ: 0 ANSI: 2
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.307435] scsi 12:0:0:1: Direct-Access     HUAWEI   SD Storage       2.31 PQ: 0 ANSI: 2
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.329423] sr1: scsi-1 drive
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.329629] sr 12:0:0:0: Attached scsi CD-ROM sr1
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.330435] sr 12:0:0:0: Attached scsi generic sg2 type 5
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.330714] sd 12:0:0:1: Attached scsi generic sg7 type 0
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.357452] sd 12:0:0:1: [sdb] Attached SCSI removable disk
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.456465] option: option_instat_callback: error -108
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: Removed modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.456706] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.456741] option 4-2:1.0: device disconnected
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.458987] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.459002] option 4-2:1.1: device disconnected
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (ttyUSB1) closing serial device...
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (ttyUSB2) closing serial device...
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.461141] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.461158] option 4-2:1.2: device disconnected
Mar 30 10:43:36 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): now unmanaged
Mar 30 10:43:36 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): device state change: 3 -> 1 (reason 36)
Mar 30 10:43:36 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): cleaning up...
Mar 30 10:43:36 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB0): taking down device.
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.576021] usb 4-2: reset full speed USB device using uhci_hcd and address 5
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.727759] option 4-2:1.2: GSM modem (1-port) converter detected
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.727927] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB0
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.728022] option 4-2:1.1: GSM modem (1-port) converter detected
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.728109] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB1
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.728179] option 4-2:1.0: GSM modem (1-port) converter detected
Mar 30 10:43:36 ubuntu-desktop-test kernel: [  444.728249] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB2
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (ttyUSB2) opening serial device...
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (ttyUSB2): probe requested by plugin 'Huawei'
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (Huawei): (ttyUSB1) deferring support check
Mar 30 10:43:36 ubuntu-desktop-test modem-manager: (Huawei): (ttyUSB0) deferring support check
Mar 30 10:43:37 ubuntu-desktop-test modem-manager: (ttyUSB2) closing serial device...
Mar 30 10:43:37 ubuntu-desktop-test modem-manager: (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2 claimed port ttyUSB2
Mar 30 10:43:37 ubuntu-desktop-test modem-manager: Added modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2
Mar 30 10:43:37 ubuntu-desktop-test modem-manager: Exported modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2 as /org/freedesktop/ModemManager/Modems/1
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): new GSM device (driver: 'option1')
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): exported as /org/freedesktop/NetworkManager/Devices/2
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): now managed
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): device state change: 1 -> 2 (reason 2)
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): deactivating device (reason: 2).
Mar 30 10:43:37 ubuntu-desktop-test NetworkManager: <info>  (ttyUSB2): device state change: 2 -> 3 (reason 0)
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (ttyUSB1): re-checking support...
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (ttyUSB1) opening serial device...
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (ttyUSB0): re-checking support...
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (ttyUSB0) opening serial device...
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (ttyUSB0) closing serial device...
Mar 30 10:43:39 ubuntu-desktop-test modem-manager: (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.2/usb4/4-2 claimed port ttyUSB0
Mar 30 10:43:44 ubuntu-desktop-test modem-manager: (ttyUSB1) closing serial device...
Mar 30 10:43:44 ubuntu-desktop-test modem-manager: (ttyUSB1) opening serial device...
Mar 30 10:43:44 ubuntu-desktop-test modem-manager: (ttyUSB1): probe requested by plugin 'Generic'
Mar 30 10:43:49 ubuntu-desktop-test kernel: [  457.356587] ISO 9660 Extensions: Microsoft Joliet Level 1
Mar 30 10:43:49 ubuntu-desktop-test kernel: [  457.362595] ISOFS: changing to secondary root

The output of lsusb is:

Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 007: ID 12d1:1001 Huawei Technologies Co., Ltd. E620 USB Modem
Bus 004 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 058f:6377 Alcor Micro Corp. Multimedia Card Reader
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The machine has an Intel chipset, including USB controller:

00:1d.0 USB Controller: Intel Corporation N10/ICH7 Family USB UHCI
Controller #1 (rev 01)

I will attach the output of lsusb -v.

** Affects: linux-meta (Ubuntu)
     Importance: Undecided
         Status: New

-- 
3g modem USB not recognised when first inserted
https://bugs.launchpad.net/bugs/551555
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