[Bug 528843] Re: USB microscope camera Traveler SU 1071 (ipassion iP2936 1b3b:2936) not recognized

Sat May 1 06:52:26 UTC 2010

apport information

** Tags added: apport-collected

** Description changed:

  Hi friends! Thanks for reading my first Ubuntu bug report.

  When I tried to get my Traveler SU 1071 USB microscope working with my fully patched Ubuntu 9.10 (32bit), I stumbled upon the problem, that it is only half-way recognized as a USB device (with a known ID) when plugged in. There is no /dev/video* file created. I assume that's why neither the camera nor the built-in microphone of the microscope is usable by these webcam applications like Skype, guvcview, cheese etc. The microscope shows up like this when typing "ls-usb":
  ..
  "Bus 004 Device 009: ID 1b3b:2936 iPassion Technology Inc. PC Camera/Webcam controller"
  ..
  It has an iP2936 camera chip.
  See attached logs for more info.

  What I had expected: Device would be recognized and the camera would be usable in at least in one linux application.
  What happened instead: Device not found when starting guvcview, Skype, cheese etc.

  The camera chip seems not/incorrectly to be supported.. I have read on
  ubuntuforums.org that the user "chrisp_duck" seems to have accidently
  got it working for a blink of an eye, when he accidently switched the
  USB ports for different webcams. Quote: "I had a bit of confusion
  yesterday, when I waws trying to figure out which of my cams was in
  which USB port and I managed to accidentally find out that this iPassion
  camera works OK, by swapping it with another camera in a different port.
  It must have been using the other camera's resource and driver. I live
  in hope that the uvcvideo driver is updated soon..."

  - Find the above quote and discussion on the Ubuntu forums: http://wwww.ubuntuforums.org/showthread.php?p=8361616
  - Vendor and chip information (PDF): http://www.ipassion.com.tw/pdf/iP2936_DSH_1.pdf
  - Please see also very similar Ubuntu launchpad bug #489149 that is IMHO related to this because of the same vendor ID (1b3b) and similar product ID (2937 instead of 2936): https://bugs.launchpad.net/ubuntu/+source/linux/+bug/489149

  Is there a way to help with getting this (and maybe the other bug at the
  same time) patched/fixed?

  Thank you very much in advance for making Ubuntu the best OS in the
  world. I apreciate the hard work and time that you're all putting in
  this. Please let me know, if I can attach any further logs to this
  report or whether I shall try something out for you.

  Dennis

  ProblemType: Bug
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  condor     2334 F.... pulseaudio
   /dev/snd/pcmC0D0p:   condor     2334 F...m pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xcdbf8000 irq 19'
     Mixer name	: 'Realtek ALC882'
     Components	: 'HDA:10ec0882,10430000,00100101'
     Controls      : 38
     Simple ctrls  : 22
  Card1.Amixer.info:
   Card hw:1 'UART'/'MPU-401 UART at 0x300, irq 10'
     Mixer name	: ''
     Components	: ''
     Controls      : 0
     Simple ctrls  : 0
  Card1.Amixer.values:

  Date: Sat Feb 27 05:17:06 2010
  DistroRelease: Ubuntu 9.10
  HibernationDevice: RESUME=UUID=4e356acd-77d3-4b30-bdfc-55047df3d1a1
  InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
  IwConfig:
   lo        no wireless extensions.

   eth1      no wireless extensions.

   eth0      no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia
  Package: linux-image-2.6.31-19-generic-pae 2.6.31-19.56
  ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-19-generic-pae root=UUID=f428de43-184d-48a7-a997-be9e43158566 ro quiet splash
  ProcEnviron:
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.31-19.56-generic-pae
  RelatedPackageVersions:
   linux-backports-modules-2.6.31-19-generic-pae N/A
   linux-firmware 1.26
  RfKill:

  SourcePackage: linux
  Uname: Linux 2.6.31-19-generic-pae i686
  dmi.bios.date: 05/27/2005
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0422
  dmi.board.name: P5WD2-Premium
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0422:bd05/27/2005:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WD2-Premium:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
+ 
+ 
+ --- 
+ AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  condor     1441 F.... pulseaudio
+ CRDA: Error: [Errno 2] No such file or directory
+ Card0.Amixer.info:
+  Card hw:0 'Intel'/'HDA Intel at 0xddbf8000 irq 19'
+    Mixer name	: 'Realtek ALC882'
+    Components	: 'HDA:10ec0882,10430000,00100101'
+    Controls      : 40
+    Simple ctrls  : 23
+ DistroRelease: Ubuntu 10.04
+ HibernationDevice: RESUME=UUID=e0f636ad-cf14-4681-beed-0000656134ad
+ InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
+ IwConfig:
+  lo        no wireless extensions.
+  
+  eth0      no wireless extensions.
+  
+  eth1      no wireless extensions.
+ MachineType: System manufacturer System Product Name
+ NonfreeKernelModules: nvidia
+ Package: linux (not installed)
+ ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.32-21-generic root=UUID=47258324-ff72-4ca2-9941-acc8aa5417ee ro quiet splash
+ ProcEnviron:
+  LANG=de_DE.utf8
+  SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
+ Regression: No
+ RelatedPackageVersions: linux-firmware 1.34
+ Reproducible: Yes
+ RfKill:
+  
+ Tags: lucid  needs-upstream-testing
+ Uname: Linux 2.6.32-21-generic x86_64
+ UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
+ dmi.bios.date: 12/24/2009
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 0806
+ dmi.board.name: P5WD2-Premium
+ dmi.board.vendor: ASUSTeK Computer INC.
+ dmi.board.version: Rev 1.xx
+ dmi.chassis.asset.tag: Asset-1234567890
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Chassis Manufacture
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0806:bd12/24/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WD2-Premium:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
+ dmi.product.name: System Product Name
+ dmi.product.version: System Version
+ dmi.sys.vendor: System manufacturer

** Attachment added: "AlsaDevices.txt"
   http://launchpadlibrarian.net/46866861/AlsaDevices.txt

-- 
USB microscope camera Traveler SU 1071 (ipassion iP2936 1b3b:2936) not recognized
https://bugs.launchpad.net/bugs/528843
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