[Bug 1269199]

[Eike Hein]

I'm sorry for the mail spam, everyone, but an attempt to summarize this
before I close out the day, in the hopes we can all move on: Your point
that developers should have empathy for their users is well taken. I do
understand the frustration you experienced, and I regret that this
became somewhat adversarial. I'm also genuinely grateful that you did
take the time and effort to report a bug at all, as said earlier I
consider that a contribution to Konversation, and all contributions
deserve respect.

Your contribution isn't moot, either. The problem on your end isn't
resolved immediately, but you know now how it fits into the larger
picture (-> no similar crash reports, so updating software looks like a
good bet), and we won't forget either. If we get a similar report again,
we have more to go on, and more to tell.

However, empathy has to go both ways; it's important for users to have
empathy for the situation of developers, too, in particular with this
mode of software development. Customer service is an ill-suited concept
here since we are not, in fact, servants. Both kinds of empathy have to
exist to grease the wheels of this process.

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https://bugs.launchpad.net/bugs/1269199

Title:
  Qt library crashes

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