switching users... forget it!

[Billie Walsh]

On 07/16/2014 12:31 PM, Scott DuBois wrote:
> On 07/16/2014 06:39 AM, Gene Heskett wrote:
>> On Wednesday 16 July 2014 09:10:23 Billie Walsh did opine
>> And Gene did reply:
>>> On 07/15/2014 11:48 PM, Scott DuBois wrote:
>>>> Very well said Billie!
>>>>
>>>> This has been the most activity to come through this list since I
>>>> subscribed many moons ago and I'm pleased to see it. Either that or
>>>> something got broken between Google, the Linux Foundation and
>>>> Thunderbird that is now fixed.
>>>>
>>>> Either way, I'm also rather new to this list and look forward to
>>>> getting to know everyone as time moves on. I'm glad to hear there
>>>> are lots of nice, helpful people on this list as it gives me a sense
>>>> of being in the right place and with the right people. I've found
>>>> that some mailing lists can be hit-and-miss with mean people that
>>>> seem to show up and troll the good people making what could
>>>> otherwise be wonderful conversations turn into horrible bickering
>>>> matches.
>>>>
>>>> I know the original message was kind of hot and stressed what could
>>>> have become a rather heated response from many Linux followers and
>>>> advocates, but we also have to consider as you said, the person may
>>>> have just had a bad day just like the person at work who out of the
>>>> blue starts complaining about something. It happens, to many of us,
>>>> and I always try to give people the benefit of the doubt as fire on
>>>> fire just burns more down.
>>>>
>>>> I couldn't even begin to comprehend, or want to try, the relationship
>>>> between the OP and their friend or the details behind the
>>>> construction of said machine. I do feel a sense of awkward
>>>> responsibility as I would really prefer everyone's fist experience
>>>> with Kubuntu is a happy and productive one although I know this is
>>>> completely beyond my control and I just have to accept that. In the
>>>> time that this thread has been continuing, I hope our friend has
>>>> been able to resolve their issue and come to the realization that
>>>> the OS, more than likely, was not the cause of their pain but a
>>>> victim of other hardware related issues as yourself had mentioned to
>>>> be suspect. I also hope the OP has had an opportunity to reflect on
>>>> the original post and thought about rephrasing such frustrations in
>>>> the future.
>>>>
>>>> So is life, we press on. : )
>>>>
>>>> -- Scott DuBois President EBLUG BSIT Software Engineering Freenode:
>>>> Roguehorse
>>> Anyone can have a bad day and wind up in a situation of mouth in mouth
>>> in before brain engaged. Been there, bought the shirt, gave it to the
>>> Salvation Army. In fact my original response in regards to Ralf's post
>>> was not the nicest, for which I apologize to the list. I won't swear
>>> that you won't run into a curmudgeon once in a while, but if you do
>>> it's best to ignore and move on.
>> I resemble that remark, but I expect I've earned the title too. :)
>>> The Kubuntu list is VERY quiet. Perhaps it is like my own experience.
>>> Kubuntu just works.
>>
>> Cheers, Gene Heskett
>>
> Gene,
>
> I suspect we're ALL guilty of such indulgences at some point or another.
> What's most intriguing is how the other people react. I think at one
> point, for those who have ever had the fine opportunity to work in
> customer service : / persons of authority try to train others how to
> best handle such situations. Often I think it's just hard-wired in
> people the "fight or flight" response.
>
> A mailing list is a little easier to deal with than a live person
> screaming in your face belittling the things you support and believe in
> or even the person who violently attacks you based on something you said
> that they didn't like. In reading such instances, we can sit back and
> think long and hard about what we've read and then make a determination
> on how best to reply that will be most productive and present the best
> light on the group we are representing as contributors to the mailing
> list. I sometimes feel many people never think to consider such actions.
> As a public mailing list, the opportunity for people to come in once and
> kick people around can be inviting just to watch the response. As
> ongoing collaborators, it's in our best interest to be able to dissolve
> and manage those instances by "killing them with kindness".
>
> Ultimately, we want the general public to spread word that the Kubuntu
> mailing is the most awesome collection of people who are kind, helpful
> and knowledgeable to their subscribers. What we don't want, that I hear
> too often about some Linux forums, is how we have mean people who are
> condescending and rude to people looking for help and support. As Billie
> mentioned, we want LOTS of new users coming in and asking questions as
> well as sticking around to help even more new users. I take the same
> philosophy everywhere I go and contribute a little something to.
>
>

I have learned that if you have an irate customer in your face the best 
thing to do is quietly, respectfully, listen as they rant, as long as it 
doesn't get physical, then you just call the police and let them handle 
it. For the most part all most irate customers want is to voice their 
complaint and have it addressed. There is no point in trying to explain 
what can and cannot be done till they run down. If you try to interrupt 
or explain anything till then, they just get angrier. Once they have run 
down you can reason with them.

After it's all over you can go in the back room and beat a cardboard box 
because you really wanted to rip that SOB's head off and hand it to them.

-- 

Those who expect to reap the blessings of freedom must. like men, undergo the fatigue of supporting it.-Thomas Paine

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