question on support tickets

[Jonathan Jesse]

I agree, I just found it annoying and was surprised there was nothing
already in regards to this on launchpad, either the mailing list or a bug
report. 
Keep up the good work guys and girls :)

-----Original Message-----
From: Christian Robottom Reis [mailto:kiko at async.com.br] 
Sent: Monday, August 28, 2006 5:35 PM
To: Diogo Matsubara
Cc: jjesse; launchpad-users at lists.ubuntu.com
Subject: Re: question on support tickets

On Mon, Aug 28, 2006 at 03:29:42PM -0300, Diogo Matsubara wrote:
> On Sat, Aug 26, 2006 at 06:02:52PM -0400, jjesse wrote:
> 
> Hello Jonathan,
> 
> >    When I open up my page (http://launchpad.net/people/jjesse) it lists
some
> >    support requests on the bottom of that page.  These requests have
either
> >    been marked closed or no response in a long time (3 months maybe).
Any
> >    way to remove these from showing?
> 
> Currently there is no way to remove them.
> I filed bug: http://launchpad.net/bugs/58025 to address this issue.

Note that:

    - We are likely to auto-close unanswered requests after a certain
      period of time.
    - I don't think that closed requests should be displayed.

This should be a way forward in handling this issue -- it's actually
deeper then simply displaying them.
-- 
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3376 0125