Request for feedback on new launchpad support tracker features

[Francis J. Lacoste]

Hi,

I'm Francis J. Lacoste, a Launchpad developer working on the support tracker. 
We are going to roll out some new features in the coming weeks and I'd like 
to get some real users feedback before these changes go into production. 

The new features that I'd like feedback on are:
- The ticket listing is now more similar to the Malone bug listing: it uses a 
batched table display. Only 75 tickets are displayed at a time. By default, 
only Open and Answered tickets are displayed.
- It is now possible to search for tickets on the main listing. The sort order 
of the display is configurable. You can search by keywords and status.
- The process for filing a new ticket was modified. The user is now first 
prompted for a one line summary of his problem. A list of similar tickets is 
then presented to him. He can enter the details of his problem if he still 
wants to create a ticket.

You can try out the new features on our staging server:
https://staging.launchpad.net/distros/ubuntu/+tickets

or in any other products or distributions using the support tracker.

This server runs the latest Launchpad code on a copy of our production 
database. Any data changes you make on that server will be thrown away the 
next day. Your regular Launchpad account will work like on the production 
server. Note also that no email notifications are sent from the server. 
Basically, you can fool around there to your heart's content :-)

All the feedback you can provide will be appreciated and will make this more 
useful in production.

Here are some known issues (that might be fixed in the following days):
- Too many similar tickets are shown. We will limit that to the 10 most 
relevant.
- When we display the similar tickets, the focus is on the summary widget 
which hides the most relevant similar tickets and the explanation message.

Best regards

-- 
Francis J. Lacoste
francis.lacoste at canonical.com
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