Gathering more data in answers

[Alex Muntada]

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* Alan Pope <alan at popey.com>:
  [2007-03-27 11:35:35 +0100]

> As with any helpdesk system, gathering information from the
> user using pre-formatted and pre-populated fields benefits
> everyone as they user with the problem often gets a quicker
> response, and its easier for the helper to ascertain where
> the problem is.
> 
> I'm not sure we should be adding lots more extra fields,
> but some of these basic bits of information could certainly
> help.
> 
> Does this make sense, and sound reasonable?

Makes perfect sense to me.

- --
Alex Muntada <alexm at alexm.org>
http://alexm.org/

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