"Abuse" of Contact User feature

[Matthew East]

On Mon, Dec 1, 2008 at 2:34 AM, Martin Pool <mbp at canonical.com> wrote:
> On Sun, Nov 30, 2008 at 12:09 AM, Matthew East <mdke at ubuntu.com> wrote:
>> Hi,
>>
>> Over the last couple of days I've had a few direct emails from users
>> looking for support with Ubuntu which end up in my inbox. They have
>> been sent through the "Contact user" feature of Launchpad:
>>
>> "This message was sent by Launchpad via the Contact user/team
>> link on your profile page.  For more information see
>> https://help.launchpad.net/YourAccount/ContactingPeople"
>>
>> It's not the end of the world, I will try and set up a filter on these
>> messages so that they don't end up in my inbox, and then reply to them
>> when I have time, but I wondered if there anything that can/should be
>> done to make it clearer that this feature is not for support requests?
>
> Other people have seen this.  There is also a problem of people
> sending mail to large teams.
>
> There is some discussion of limiting it to only people with positive
> karma, which is presumed to be people with some idea of how to use the
> tools and what is polite.

Perhaps a more principled basis for solving this issue would be to
prevent individuals from emailing a team unless they are the team's
administrator or owner?

-- 
Matthew East
http://www.mdke.org
gnupg pub 1024D/0E6B06FF