[ABSOLUTE PRIORITY] Update Required: Current Status of Matrix Server Maintenance

[Thomas Ward]

Hello.

Please note this email is sent with my *Ubuntu Community Council* and my 
*Ubuntu Technical Board* hats on - therefore an urgent reply to this is 
ABSOLUTELY required.

A specified maintenance window for Matrix was specified on Discourse 
[1].  This maintenance window is now exceeded by over *two hours* 
without any updates from IS or any representative of Canonical.

*All Release Team operations are inhibited by this, as are developer 
process communications as this is a Release Week of Ubuntu.*  This has 
widespread Technical team implications as well as widespread Community 
team implications.

*Therefore, on behalf of the Ubuntu Community Council and the Ubuntu 
Technical Boards,  we require an update ASAP on what is going on with 
the maintenance, either posted publicly on the Discourse in response to 
multiple pings for more information or on this email to both the CC and 
TB lists. *(copied, note the Technical Board list is publicly archived, 
so a response to this email directly with it CC'd will also amount to 
publicly shared information on the outage.)

This has also been forwarded to the Canonical Community Team because 
there is no way to directly contact IS on these major issues from 
leadership councils, and this causes extra strain with the community and 
Canonical when we can't get proper updates on what's going on.


Thomas Ward
Ubuntu Community Council Member
Ubuntu Technical Board Member


[1]: 
https://discourse.ubuntu.com/t/ubuntu-matrix-homeserver-upgrade-and-downtime/45896/8?u=teward
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