Videos appear a black box and won't play in ubuntu 11.10

[Jared Norris]

On 21 February 2012 13:41, bob matheson <unclebob56 at hotmail.com> wrote:
> I am running Ubuntu 11.10 on a Samsung laptop with intel i5 second
> generation processor.
>
> I update regularly when update message appears. For about a week I have had
> this problem where a video appears as a black box and will not play. This is
> a new problem, as previously everything was OK. I first noticed it on
> Ninemsn site which I refer to daily for news. I have searched the web to try
> and find a solution, but being relatively new to Ubuntu can't quite work out
> what to do.
>
> Any advice your could offer would be very much appreciated. There is not a
> great rush as you are probably very busy.
>
>
> Thanks in advance,
>
> Bob Matheson - Cairns.

Good evening all,

Bob has sent me an email with some problems that I've not encountered
before. With his permission I've forwarded this to the mailing list to
see if anyone else has experienced this issue and has some suggestions
on how to fix it. So does anyone have any ideas about how to
troubleshoot or fix the issue above?

-- 
Regards,

Jared Norris JP(Qual) BBehSc(Psych)
https://wiki.ubuntu.com/JaredNorris