bug issues

Wed Apr 28 00:17:42 UTC 2010

Brian again thank you for your support:
>From the system:
		@brweb1:/etc# apt-cache show update-motd
		W: Unable to locate package update-motd
		E: No packages found

		@brweb1:/etc# man update-motd
		No manual entry for update-motd
So as I have said it look like the system is not installed but is
running.
It is still changing my MOTD, listing how many packages need to
upgraded.

3) GPG and email is very do able for me, and very acceptable.

I am using IE8,,,(Please say nothing this is policy) UUUUGGGGHHHH, yuck.
:-((

As for 4 and 5 the issue is lack of ease! And links taking a user in
circles.
When I am hitting pages like this I have already spent a fair amount of
time going through everything I know.
To have to spend another hour or two to report what I have considered a
bug is very frustrating.
Take this issue, very minor, except that are legal department has set
some very stiff guide lines for login procedures.
I have spent over 6 man hours just to get to this point and have had to
report it to my boss as time spent not doing my job.

------------------------------------------------------------
C. Alex Roeber
Sr. Linux Systems Administrator - Technology Department
BookRags Office	People to People Ambassador Programs HQ
1941 1st Ave South, Suit 2B	1956 Ambassador Way
Seattle, WA 98134	Spokane, WA 99224-4001
P: 509-568-7072
C: 206-375-6032
F: 509-838-7067
alex.roeber at peopletopeople.com
------------------------------------------------------------

-----Original Message-----
From: Brian Murray [mailto:brian at ubuntu.com] 
Sent: Tuesday, April 27, 2010 4:47 PM
To: Alex Roeber
Cc: Ubuntu BugSquad
Subject: Re: bug issues

On Tue, Apr 27, 2010 at 12:42:26PM -0700, Alex Roeber wrote:
> Brian
> Thank you for your response and I must say that my last email was sent
> when I was a bit frustrated, but I am running into some of the same
> issues that make your response only slightly help full.

I'm sorry that the bug reporting experience was a frustrating one.

> 1)	The file /etc/default/update-motd dose not exit on my system,
> and the package is not installed.

This was a red herring and my mistake, that file was leftover on my
system from a previous release.  Sorry about that.

> a.	Why is the system still acting like the package is installed?

apt-cache show update-motd tells us:

Description: superceded by pam_motd in libpam-modules
 .
 This package installs a script in /etc/profile.d that dynamically
generates a message-of-the-day by running scripts installed in
/etc/update-motd.d, in lexical order.
 .
 Other packages, or system administrators should symlink scripts into
/etc/update-motd.d, pre-pending a 2-digit number to handle ordering.
 .
 The functionality formerly provided by this package is now integrated
into pam_motd, in libpam-modules.

> b.	How is it configured?
> c.	How do I turn it off?

Further information about how it can be configured can be found by using
'man update-motd'.  It looks like you can remove some of those scripts
or add your own.

> 2)	This seem to be a similar problem as
>
https://code.launchpad.net/~ubuntu-branches/ubuntu/lucid/update-motd/luc
> id and it appears that this has not been fully removed, but seems
closed
> as if completed.

I think this is answered by the package being superceded.

> 3)	The offline piece assumes that you will eventually send the file
> to an Ubuntu Workstation with the desktop.
> a.	I do not have any Desktops running Ubuntu.

Ah, that is a fair point I figured everybody has an Ubuntu desktop!  I
recently filed a bug about being able to use apport to generate a bug
report formatted for e-mailing to Launchpad.  Emails to launchpad need
to GPG signed though - is that something that might work for you?

> 4)	The link you sent
>
"https://help.ubuntu.com/community/ReportingBugs#Filing%20bugs%20at%20La
> unchpad.net" point to (3) three other links:
> a.	https://launchpad.net/ubuntu and the "Launchpad's package search
> feature." Take a person to the same page

I don't see this as really being a problem.

> b.
>
https://bugs.launchpad.net/ubuntu/+source/PACKAGENAME/+filebug?no-redire
> ct
> i.	if you just click on it is broken.

This is because moinmoin is turning the url into a link.  I'd like to
fix this but I couldn't easily find a way of making moinmoin not linkify
it.  Does anybody have any ideas?

> ii.	Change the link with the update-motd in the place of
> "PACKAGENAME" let you enter a Summary: then brings up the list of past
> bugs but when I click on the "No, I need to report a new bug" button I
> get at the bottom "Error on page" and nothing else.

This is likely an issue with Launchpad itself.  However, what browser
are you using?

> c.	The https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
> assumes that you do not know the package.
> i.	When I believe that I do know the package.

Okay but wasn't this scenario covered by point 4.b.ii above?

> ii.	I have tried to submit a trouble ticket via the no-package route
> but that keeps giving me this error:
> 				Timeout error
> 				Sorry, something just went wrong in
> Launchpad. 
> 				We've recorded what happened, and we'll
> fix it as soon as possible. Apologies for the inconvenience. 
> 				Trying again in a couple of minutes
> might work. 
> 				(Error ID: OOPS-1578B2115) 

It is odd that you didn't get the same "Error on page" message you
mentioned in section 4.b.ii.  I'll follow up with the Launchpad team
regarding the timeout error though.

--
Brian Murray
Ubuntu Bug Master

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