Help!?

[Yuriy Kozlov]

On Sat, Jan 30, 2010 at 3:05 PM, AdeGoodyer <adriangoodyer at gmail.com> wrote:
> Hi,
>
> I'm new to triaging and having particular difficulty with the following
> bug. Would it be possible for someone to please have a look at it and
> correct me, as I'm not sure I am taking the correct action.
>
> https://bugs.launchpad.net/ubuntu/+source/kubuntu-kde4-meta/+bug/510138
>
> Firstly, I'm not sure if the user is running ubuntu or kubuntu and when
> I try to get them to run apport to find out, that fails. If they are
> running kubuntu do we even deal with their bugs? Secondly, Ive found a
> package to place the bug in but have also had a browse on google and
> found what I thought was a separate launchpad for kubuntu bugs?
>
> So in short I guess I need to know the following things;
>
> - Is this a kubuntu bug? If so do we deal with them and if yes, then
> what package do I assign it too.
>
> - Is apport not working because of an error above? If not and I've done
> everything right then why isn't apport working and how to I go about
> making it work.
>
> I'm guessing I'm just being ridiculous and am just missing something
> really simple but I am aware I am representing ubuntu and in
> particularly the bugsquad so I need to know if I'm doing the right
> things and if I'm not then what I should be doing. Many thanks, everyone
> keep up the good work!
>
> Ade Goodyer
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Hi Ade,

Thanks for starting to help out.

The user did say he is using Kubuntu.  Kubuntu is just Ubuntu with
some different packages installed, so there is nothing more apport
would tell you with regard to that, and there is no separate bug
tracker.

The bug squad deals with bugs for all packages in Ubuntu.  That
includes KDE packages.  However, like many development teams, the
Kubuntu team has some of its own policies for dealing with bug
reports: https://wiki.kubuntu.org/Kubuntu/Specs/LucidBugTriagePolicy

Apport fails because the package assigned is wrong.  kubuntu-kde4-meta
only existed in Hardy (8.04) and the -meta package just defines a
collection of packages, in this case the packages that are part of the
KDE4 Remix CD released for 8.04.  -meta packages do not contain any
actual software, so they are very rarely the correct package to assign
to.  In this case, the correct package is either kdebase-runtime or
kde4libs.  I'm not sure what exactly handles screen brightness and
power management at this point.

~ Yuriy