New Wiki Structure Proposal

[Draycen DeCator]

Initially I planned on "Special Bugs" having its own page since it seems
like there would be enough information to justify it, but it could easily be
added to "Types of Bugs" if we start laying out the information and it ends
up making more sense there. Definitely something we'll have to think about.

I also really like the idea of having a "Basic" and "Advanced" section for
the "How to Triage" page, but what things would we want to classify as
basic? Commenting and confirming definitely, but what about finding
duplicates? Or assigning packages to bugs with no package? I feel like an
argument can be made for those two, and possibly other actions, to be
considered basic or advanced.

Dray

On Mon, Apr 11, 2011 at 3:52 PM, Brian Murray <brian at ubuntu.com> wrote:

> On Sun, Mar 20, 2011 at 09:41:37AM -0500, Draycen DeCator wrote:
> > Hello fellow triagers!
> >
> > There has been a lot of discussion on IRC between the BugSquad and the
> > Ubuntu Beginners Team about how the BugSquad wiki can be improved so it's
> > more streamlined and user-friendly. As it stands now, the HowToTriage
> page
> > is the primary place for people to go and dump any information related to
> > triage. This has resulted in the page just being a wall of text that is
> > overwhelming to new users who are just getting started.
> >
> > To improve this, the information will need to be spread out in a logical
> way
> > that walks new users through the process from beginning to end. Attached
> is
> > a mindmap showing what my proposal is for how this can be done (I've
> > included an image for those who just want to view it, and the Freemind
> file
> > if you want to make any changes). For a new user, they would follow the
> > whole setup from the top down, so it would walk them through the entire
> > process. For those with some experience, hopefully it will be easy to get
> to
> > the information that they need.
> >
> > As for the HowToTriage page, it would be more of an expansion of the
> > flowcharts that are on the wiki. This way, it will become a step-by-step
> > guide or a checklist for the triage process that anybody can follow.
>
> I like what you've done here and the spreading out of the information
> makes a lot of sense to me but I'm not certain it addresses the issue of
> it being overwhelming.  I've an idea about having two different
> categories of How to Triage one basic one that shows you how to get your
> toe wet if you will, as just confirming a bug report and adding a
> comment is part of the triage process, and a more advanced diving in one
> that links to all the possible ways to triage a bug report.
>
> > Take a look and let me know what you think. Once an initial structure is
> > decided on, I will make at least a few PDFs showing a concept of how the
> > actual pages will be setup. Those will then be sent to both the BugSquad
> and
> > the UBT mailing lists for further input. Eventually, the UBT Wiki group
> will
> > be helping us implement the changes.
>
> In the image is the "Special Bugs" portion a part of "Types of Bugs"?  I
> think it should be if it isn't.  I'm looking forward to seeing some more
> work on this.
>
> Thanks!
> --
> Brian Murray
> Ubuntu Bug Master
>
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-- 
Draycen DeCator
BugSquad/UBT
https://wiki.ubuntu.com/ddecator
https://launchpad.net/~ddecator
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