Additional "status" option

[Vishnoo]

On Fri, 2011-04-15 at 14:00 -0400, RedSingularity wrote:
> On 04/15/2011 12:56 PM, Brian Murray wrote:
> > On Thu, Apr 14, 2011 at 06:50:11PM -0400, RedSingularity wrote:
> >> Hey everyone.  While working a bug recently I thought to myself, Why
> >> not have a status item that lets people know that a triager is
> >> working on the bug.  I know when I am looking for bugs to triage I
> >> always look for the "New" mark.  That, to me, means that no one has
> >> started to triage it yet and thats a sign that I can go ahead and
> >> have a look at it.  I know we have a "In Progress" option but I
> >> think thats more for developer use if I am correct.
> > Yes, that is correct.
> >
> >> As of now when working a bug I use the "Incomplete" sign to show that
> >> it is being triaged by someone (me).  I think this "Incomplete" mark
> >> may aggravate new reporters though, and is incorrect in some cases.
> >> For example, many times the reporter has given all the required info,
> >> and I am in the process of triaging it.  As you can see the
> >> "Incomplete" mark, in this case, seems invalid since the report is
> >> actually complete.
> > What is happening when you are in the process of triaging it and how
> > long does it take?  I'm curious about how long the "Work in Progress"
> > status would be used.
> Nothing in particular.  For example sometimes I ask the user to try different
> things and report back with the result.  This may take a few hours/days depending
> on how much I ,or the reporter, are online.
> 
 
If you have asked a question, or asked to test something, it needs to be
marked "incomplete". Incomplete since you are waiting for some info from
the reporter.

If your goal to not step into another bug triager's work, this is where
the lp extension is handy..
For people in bugsquad or bug control there will be an icon displayed
next to their name.


> > Additionally, a danger with using Incomplete is that the bug is then
> > eligible for expiration.
> Very true.
> 

This is not a problem if the user has replied. Only incomplete bugs
without replies after the status was marked incomplete expire.


-- 
Cheers,
Vish