Bug Triage processes need some improvement and automation...

[Alberto Salvia Novella]

I will resume this:

  * On one hand is useful figuring if someone is working in the bug
    right now, for focusing in bugs which aren't having much attention.
  * On the other, you can always make great contribution to bugs that
    have people already working on it.



El 06/11/13 01:12, Robert Park escribió:
> On Tue, Nov 5, 2013 at 3:45 PM, AG Restringere <ag.restringere at gmail.com> wrote:
>> Question: Who's triaging the bug right now?
> Answer: You are *massively* overthinking the complexity of the bug
> triage process.
>
>> Most of the time what
>> stops me from working on a bug is that I can't immediately whose managing
>> that bug and what they intend on doing with it.  The Bug Triage person's
>> intent is very important, because I don't know if that person intends on
>> triaging the bug completely or they're just handling it temporarily and
>> waiting for someone to finish it for them.
> I think you are absolutely 100% safe to assume in all cases that
> everybody is just handling it temporarily and it's safe for you to do
> the triage work on any bug you happen to find.
>
> This isn't like development work where if two people start writing
> code at the same time, then their branches will have merge conflicts
> when they go to submit their work. Bug triage is just a simple matter
> of "can I reproduce this? No? Set it to Incomplete and ask for more
> information then." It's quick, easy, anybody can do it, and we rely on
> the graciousness of volunteers. We don't want to burden them with
> extra meaningless paperwork here.
>
> There's no real measurable harm from two people triaging the same bug
> at the same time.
>
>> We can pretty easily know via the "Assigned To:" field which Developer,
>> Maintainer or Packager is fixing a bug but we still don't have a field that
>> tells us which Bug Control/Squad people are triaging that bug and what
>> they're doing with it.
> Trying to keep a 'Managed By' field up-to-date on our already-strained
> volunteer resources is just pointless busywork that will discourage
> people from contributing in helpful ways.
>
>> Concerns:
>>
>> How can it be made more obvious which Bug Control/Squad members are working
>> on a bug?
>> How can some sort of status like "triaging" be made so it's known wether
>> it's being actively triaged?
>> What filters can be put into Launchpad so a person can find bugs that are
>> currently not being triaged by anyone on the team and whether it's being
>> actively triaged?
> Don't worry about any of that, just triage the bug as if you are the
> #1 guy who can make a difference, because you are.
>

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