What we have learned from the Bug Day

[Daniel Letzeisen]

On 09/25/2013 06:31 AM, Alberto Salvia Novella wrote:
> I think marking it as 'incomplete' and asking the user for further 
> information is enough; since the bot 'Lauchpad Janitor' will clean it 
> automatically in 60 days, and there's no need for the user to write a 
> new report if he's interested in helping.

That's usually what I do, but some people prefer to quickly close bugs 
with no logs where the user simply says "I don't know" or "???", etc. C 
de-Avillez is referring to doing that for bugs filed directly/manually 
without apport. For bugs filed manually, I still think LP should use 
something like Debian's reportbug template that asks the user the basic 
questions (which you're free to delete if they're not applicable) that 
I/we have copied/pasted so many times: 
https://wiki.ubuntu.com/Bugs/Responses#Not_described_well



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