[Community Ubuntu Documentation] Update of "ReportingBugs" by penalvch

[Help Ubuntu]

Dear Wiki user,

You have subscribed to a wiki page or wiki category on "Community Ubuntu Documentation" for change notification.

The "ReportingBugs" page has been changed by penalvch:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=244&rev2=245

Comment:
Due to LP#1171003 et. el. added statement on how BIOS release notes tend not to cover linux. Common response to update requests is "Well the release notes don't talk about it..."

  
  Thank you for reading this article. This will guide you on how best to present your bug report so that it gets addressed as soon as possible. Here are a few guiding principles that lead to success in getting bugs fixed:
  <<BR>><<BR>>
- Before filing any hardware related reports on Launchpad, please '''update''' your BIOS, and hardware firmware (CF card readers, SSDs, USB 3.0 controllers, DVD/CD drives, etc.) to the newest available from your vendor. Outdated and buggy BIOS and firmware is a common cause of a variety of hardware issues (ex. intermittent wireless, suspend not working, certain keys on keyboard not working correctly, card readers not working, and kernel panics after plugging USB drive in). If your vendor has a newer version of the BIOS on their website, and you have not updated to this, your report is considered [[https://wiki.ubuntu.com/Bugs/Status|Status Incomplete]] whether or not someone toggled the Status of your report.
+ Before filing any hardware related reports on Launchpad, please '''update''' your BIOS, and hardware firmware (CF card readers, SSDs, USB 3.0 controllers, DVD/CD drives, etc.) to the newest available from your vendor. Outdated and buggy BIOS and firmware is a common cause of a variety of hardware issues (ex. intermittent wireless, suspend not working, certain keys on keyboard not working correctly, card readers not working, and kernel panics after plugging USB drive in). As well, because BIOS vendors tend test to Windows and make release notes commenting on results to it, it wouldn't advise on if a problem in linux is resolved by it. Hence, one should update anyways, even if your problem isn't specifically mentioned. In summation, if your vendor has a newer version of the BIOS on their website, and you have not updated to this, your report is considered [[https://wiki.ubuntu.com/Bugs/Status|Status Incomplete]] whether or not someone toggled the Status of your report.
  <<BR>><<BR>>
  Please do not speculate on what you think is or isn't a duplicate report (ex. I googled around and found bug report...). This is largely unhelpful as it tends not to be a duplicate, and already has been or easily done by triagers and developers. Instead, ensuring the report has all the requested testing information performed would be the fastest way to ensure your bug is resolved as soon as possible.
  <<BR>><<BR>>