how to triage crashes?

[Brian Murray]

On Tue, Nov 04, 2014 at 12:14:13PM -0800, Walter Lapchynski wrote:
> I hope this is not a topic I didn't see discussed elsewhere, but I
> have a crash that the upstream developer claims is resolved:
> https://bugs.launchpad.net/ubuntu/+source/lxlauncher/+bug/1236109
> 
> How can I replicate this? Do I just go by the word of the developer?

I'd first use the Ubuntu Error Tracker to see if it is true, rather than
spending time trying to recreate the bug etc....

http://errors.ubuntu.com/bug/1236109

That url will look up the crash in the Error Tracker corresponding to
Launchpad bug 1236109.

This is a bit complicated though since the developer said it was a crash
in the dependent package, libmenu-cache, and not in lxlauncher. However,
since we have the following versions of libemenu-cache3 in the archive:

 $ rmadison libmenu-cache3
 libmenu-cache3 | 0.5.1-1ubuntu1 | trusty/universe | amd64, arm64, ...
 libmenu-cache3 | 0.6.1-1        | utopic/universe | amd64, arm64, ...
 libmenu-cache3 | 1.0.0-1        | vivid/universe  | amd64, arm64, ...

and the problem page doesn't list any Utopic (14.10) instances of the
crash it does seem likely that the crash is fixed.

Does that all make sense?

--
Brian Murray
Ubuntu Bug Master
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