[Bug 809518] [NEW] Message about unsupported disc type needs to be improved

Kip Warner Kip at TheVertigo.com
Tue Jul 12 19:25:01 UTC 2011 

Public bug reported:

I am using Brasero 2.32.0-0ubuntu2 on amd64 hardware. When I attempted
to burn an ISO to an optical disc not supported by my drive, it gave the
following error message in the log:

...
BraseroGrowisofs stdout: Executing 'builtin_dd
if=/home/kip/Desktop/Image.iso of=/dev/sr0 obs=32k seek=0'
BraseroGrowisofs called brasero_job_set_dangerous
BraseroGrowisofs stderr: :-[ READ DVD STRUCTURE #10h failed with
SK=0h/ASC=00h/ACQ=03h]: Input/output error
...

This is not so useful to most users. It took me a long time to figure
out what the problem was. I was using a DVD-R DL type disc, but my drive
does not support that. See below in the "Features" section for the
supported types.

$ hwinfo --cdrom
29: SCSI 100.0: 10602 CD-ROM (DVD)
  [Created at block.247]
  UDI: /org/freedesktop/Hal/devices/storage_model_CDDVDW_TS_L633A
  Unique ID: KD9E.qxAIL8C2Dy5
  Parent ID: w7Y8.CERNLDopX00
  SysFS ID: /class/block/sr0
  SysFS BusID: 1:0:0:0
  SysFS Device Link: /devices/pci0000:00/0000:00:1f.2/host1/target1:0:0/1:0:0:0
  Hardware Class: cdrom
  Model: "TSSTcorp CDDVDW TS-L633A"
  Vendor: "TSSTcorp"
  Device: "CDDVDW TS-L633A"
  Revision: "TM00"
  Driver: "ahci", "sr"
  Driver Modules: "ahci"
  Device File: /dev/sr0 (/dev/sg1)
  Device Files: /dev/sr0, /dev/block/11:0, /dev/scd0, /dev/disk/by-path/pci-0000:00:1f.2-scsi-1:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw
  Device Number: block 11:0 (char 21:1)
  Features: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM
  Drive status: no medium
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #19 (SATA controller)
  Drive Speed: 24

A better error message would have been:
"You are attempting to burn to a DVD-R DL type disc, but your drive only supports the following formats: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM."

** Affects: brasero
     Importance: Unknown
         Status: Unknown

** Affects: brasero (Ubuntu)
     Importance: Wishlist
         Status: Triaged


** Tags: 10h dl dvd-r

** Description changed:

  I am using Brasero 2.32.0-0ubuntu2 on amd64 hardware. When I attempted
  to burn an ISO to an optical disc not supported by my drive, it gave the
  following error message in the log:
  
  ...
  BraseroGrowisofs stdout: Executing 'builtin_dd
  if=/home/kip/Desktop/Image.iso of=/dev/sr0 obs=32k seek=0'
  BraseroGrowisofs called brasero_job_set_dangerous
  BraseroGrowisofs stderr: :-[ READ DVD STRUCTURE #10h failed with
  SK=0h/ASC=00h/ACQ=03h]: Input/output error
  ...
  
- This is not so useful to most users, after it took me a long time to
- figure out what the problem was. I was using a DVD-R DL type disc, but
- my drive does support that. See below in the section for "Features".
+ This is not so useful to most users. It took me a long time to figure
+ out what the problem was. I was using a DVD-R DL type disc, but my drive
+ does not support that. See below in the "Features" section for the
+ supported types.
  
  $ hwinfo --cdrom
- 29: SCSI 100.0: 10602 CD-ROM (DVD)                              
-   [Created at block.247]
-   UDI: /org/freedesktop/Hal/devices/storage_model_CDDVDW_TS_L633A
-   Unique ID: KD9E.qxAIL8C2Dy5
-   Parent ID: w7Y8.CERNLDopX00
-   SysFS ID: /class/block/sr0
-   SysFS BusID: 1:0:0:0
-   SysFS Device Link: /devices/pci0000:00/0000:00:1f.2/host1/target1:0:0/1:0:0:0
-   Hardware Class: cdrom
-   Model: "TSSTcorp CDDVDW TS-L633A"
-   Vendor: "TSSTcorp"
-   Device: "CDDVDW TS-L633A"
-   Revision: "TM00"
-   Driver: "ahci", "sr"
-   Driver Modules: "ahci"
-   Device File: /dev/sr0 (/dev/sg1)
-   Device Files: /dev/sr0, /dev/block/11:0, /dev/scd0, /dev/disk/by-path/pci-0000:00:1f.2-scsi-1:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw
-   Device Number: block 11:0 (char 21:1)
-   Features: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM
-   Drive status: no medium
-   Config Status: cfg=new, avail=yes, need=no, active=unknown
-   Attached to: #19 (SATA controller)
-   Drive Speed: 24
+ 29: SCSI 100.0: 10602 CD-ROM (DVD)
+   [Created at block.247]
+   UDI: /org/freedesktop/Hal/devices/storage_model_CDDVDW_TS_L633A
+   Unique ID: KD9E.qxAIL8C2Dy5
+   Parent ID: w7Y8.CERNLDopX00
+   SysFS ID: /class/block/sr0
+   SysFS BusID: 1:0:0:0
+   SysFS Device Link: /devices/pci0000:00/0000:00:1f.2/host1/target1:0:0/1:0:0:0
+   Hardware Class: cdrom
+   Model: "TSSTcorp CDDVDW TS-L633A"
+   Vendor: "TSSTcorp"
+   Device: "CDDVDW TS-L633A"
+   Revision: "TM00"
+   Driver: "ahci", "sr"
+   Driver Modules: "ahci"
+   Device File: /dev/sr0 (/dev/sg1)
+   Device Files: /dev/sr0, /dev/block/11:0, /dev/scd0, /dev/disk/by-path/pci-0000:00:1f.2-scsi-1:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw
+   Device Number: block 11:0 (char 21:1)
+   Features: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM
+   Drive status: no medium
+   Config Status: cfg=new, avail=yes, need=no, active=unknown
+   Attached to: #19 (SATA controller)
+   Drive Speed: 24
  
  A better error message would have been:
  "You are attempting to burn to a DVD-R DL type disc, but your drive only supports CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM."

** Description changed:

  I am using Brasero 2.32.0-0ubuntu2 on amd64 hardware. When I attempted
  to burn an ISO to an optical disc not supported by my drive, it gave the
  following error message in the log:
  
  ...
  BraseroGrowisofs stdout: Executing 'builtin_dd
  if=/home/kip/Desktop/Image.iso of=/dev/sr0 obs=32k seek=0'
  BraseroGrowisofs called brasero_job_set_dangerous
  BraseroGrowisofs stderr: :-[ READ DVD STRUCTURE #10h failed with
  SK=0h/ASC=00h/ACQ=03h]: Input/output error
  ...
  
  This is not so useful to most users. It took me a long time to figure
  out what the problem was. I was using a DVD-R DL type disc, but my drive
  does not support that. See below in the "Features" section for the
  supported types.
  
  $ hwinfo --cdrom
  29: SCSI 100.0: 10602 CD-ROM (DVD)
    [Created at block.247]
    UDI: /org/freedesktop/Hal/devices/storage_model_CDDVDW_TS_L633A
    Unique ID: KD9E.qxAIL8C2Dy5
    Parent ID: w7Y8.CERNLDopX00
    SysFS ID: /class/block/sr0
    SysFS BusID: 1:0:0:0
    SysFS Device Link: /devices/pci0000:00/0000:00:1f.2/host1/target1:0:0/1:0:0:0
    Hardware Class: cdrom
    Model: "TSSTcorp CDDVDW TS-L633A"
    Vendor: "TSSTcorp"
    Device: "CDDVDW TS-L633A"
    Revision: "TM00"
    Driver: "ahci", "sr"
    Driver Modules: "ahci"
    Device File: /dev/sr0 (/dev/sg1)
    Device Files: /dev/sr0, /dev/block/11:0, /dev/scd0, /dev/disk/by-path/pci-0000:00:1f.2-scsi-1:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw
    Device Number: block 11:0 (char 21:1)
    Features: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM
    Drive status: no medium
    Config Status: cfg=new, avail=yes, need=no, active=unknown
    Attached to: #19 (SATA controller)
    Drive Speed: 24
  
  A better error message would have been:
- "You are attempting to burn to a DVD-R DL type disc, but your drive only supports CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM."
+ "You are attempting to burn to a DVD-R DL type disc, but your drive only supports the following formats: CD-R, CD-RW, DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL, DVDRAM."

-- 
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https://bugs.launchpad.net/bugs/809518

Title:
  Message about unsupported disc type needs to be improved

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