ADSL CONNECTION PROBLEMS

[Maurice Murphy]

Peter,

As usual, thank you for your very helpful reply.  To answer at least 
some of your questions, the cable connecting his modem to his computer 
plugs into an RJ45 socket on the computer and the same at tother end 
into the modem, which is a SpeedStream 5360.   His service provider is 
storm.ca in Ottawa.

He is currently deeply involved, as a senior executive, in a high 
priority project with a 19 April deadline, so I'm hesitant to ask him to 
send me the output from various logs.  Furthermore, he's not overly 
enamoured with the inner workings of computers!  In fact, computers are 
for him as copying machines are for me, they hate me!

I have filed a bug report on this in the hope it will inspire the 
production of a simple wizard as in Windows XP to make this task a 
little easier for all wishing to make an ADSL connection.  Of interest, 
before my son's box left for Toronto, it connected flawlessly to Rogers 
High Speed Internet using the Wired Connection wizard and eth0.

Thanks again for taking the time to offer assistance,

Maurice

Peter Whittaker wrote:
> On Sun, 2007-08-04 at 11:12 -0400, Maurice Murphy wrote:
>   
>> I've been trying to get my son to make an ADSL connection with his new
>> dual boot computer. (XP/Feisty Beta) in Toronto -- I'm in Ottawa.  He
>> has been following the instructions contained in this link:
>>
>> https://help.ubuntu.com/community/ADSLPPPoE
>>
>> After a week of trying, absolutely no luck with Feisty, although XP
>> connects without a hitch.  This is really a gotcha.  Does anyone have
>> any ideas what might be causing this problem?
>>     
>
> Maurice, to assist your son, we need to know a few things:
>
> 	His make of modem;
>
> 	His ISP; and, most importantly,
>
> 	He is connected to the modem via USB or via Ethernet? [2]
>
> That last question may be the key: USB ADSL modems cause problems for
> Linux in general, for reasons cited on [1]; the connection working under
> Windows and not under Ubuntu would be consistent with this.
>
> If the modem has an ethernet port and your son's computer has an
> ethernet card, then connecting via ethernet may solve the problem (if
> the modem has ethernet and your son's computer does not, he can get a
> card real cheap - heck, I've got two spares in the basement, you're
> welcome to them - no warranty, though).
>
> Also, logs from his connection attempts could be useful. Can you
> attach /var/log/syslog /var/log/daemon.log and /var/log/messages from a
> failed session?
>
> pww
>
> [1] https://help.ubuntu.com/community/UsbAdslModem
>
>
> [2] If you or he aren't sure, look at the cable coming from the modem to
> the computer: Does it end with a flat USB connector like a mouse or
> camera connector, or does it look like a fat phone plug?
>
>
>   

-- 
I'm using Ubuntu Version 7.04...
ubuntu - linux for human beings <http://www.ubuntu.com>