Technical support on the list [was Re: rogers rocket stick sierra 330U]

[Che]

No that is like saying you will help a man learn how to repair his car
but only if he has found and read the manual and understood it...

At which point what does he need you for?

The biggest problem new users have is a fear of scrooing up the
computer, no doubt a byproduct of years of MSoft Blue Screens. I have
yet to find anyone who wanted me to do it all for them but certainly
they should expect that we, with our experience, are willing to at least
give them a steer in the right direction with instructions that make
sense and not simply tell them to go Google themselves...

M.

On Fri, 2012-09-14 at 14:34 -0400, Deryl R. Doucette wrote:
> Oh please, yourself. The attitude of 'entitlement' on other people's time and effort to solve THEIR problem is the number one problem with the bumper crop of users today.
> 
> That is not to say that we should not help them. That IS to say that users have an obligation to be involved in their OWN education, and the OS they CHOSE to run on their own.
> 
> I will *gladly* help those willing to help themselves, to educate themselves, and to learn how to solve their problems in the future. I will *gladly* help those willing to put effort into learning the WHO, WHAT, WHEN, WHERE, and WHY of not only their current problem, but any future ones as well.
> 
> I will NOT gladly help those that feel they should just be handed the answer with no effort on their part to cognitively understand what the issue is and why the fix worked. 
> 
> Teach a man to fish, or fish for him. I choose not to fish for him. I prefer to teach him to fish so he can feed himself.
> 
> --
> Deryl R. Doucette
> 
>