Book Reccomendation: The Elements of E-mail Style

[Karl Hegbloom]

@Book{AngellHeslop94:ElemenEStyleCommunEffecElectMail,
  author =	 {David Angell and Brent Heslop},
  title = 	 {The Elements of E-mail Style, Communicate Effectively via Electronic Mail},
  publisher = 	 {Addison-Wesley},
  year = 	 1994,
  ISBN =         {0-201-62709-4}
}