brainstorming for UDS-N - Package Selection and Defaults

[Mathieu Trudel-Lapierre]

On Thu, Sep 30, 2010 at 11:59 PM, Jan Claeys <lists at janc.be> wrote:
[...]
> Which might point to a solution: why not point to a webchat that works
> properly for support questions?  Preferably there should also be some
> way for people to find & open the right channels for their problem
> (based on country, language, type of problem, and maybe other criteria).
>

I like the webchat idea very much... I have had good experiences of
being able to send people who know little or nothing about IRC to our
LoCo channel, for example.

I also have another suggestion, which could well belong as a
discussion by itself at UDS:

Why not use or leverage what is already available through lernid,
extending or modifying it to make it a nice basic IRC client for
support purposes? Perhaps this is a little far-fetched, but it would
be interesting to have something specific to getting help / tutoring,
available right from the desktop. (So yes, getting back to a client
application)

I see a support-specific kind of client where one could see "their
place in the queue" or something along those lines, it could make
things simpler for users asking a question (and often expecting a
quick answer). Maybe this could help managing expectations. I think we
already have through that ways to propose links to documentation and
such.

Mathieu Trudel-Lapierre <mathieu-tl at ubuntu.com>
Freenode: cyphermox, Jabber: mathieu.tl at gmail.com
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