Information Life Cycle

[Matthew Paul Thomas]

On Jun 6, 2006, at 8:53 PM, Paul O'Malley wrote:
> ...
> The next thing that needs to be done is that the searches on the wiki 
> should become part of the information process.
> What are people looking for?
> How do we address those needs?
>
> This is one reason to allow people search "help.ubuntu.com".
> Again search logs become part of the information life cycle process.
> ...

I agree very much with this -- recently I've proposed that search 
results in the help viewer finish with a link to results for the same 
search on a vendor-specific site, which in Ubuntu's case would be 
help.ubuntu.com. That would help people looking for help, but it would 
also help us, and other vendors, improve the help system end-to-end: 
the shipped help pages, the shipped help search function, the 
help.ubuntu.com pages, and the help.ubuntu.com search function.
<http://bugzilla.gnome.org/show_bug.cgi?id=344843>

As well as linking from the Ubuntu Help (yelp) to Ubuntu Help Online 
(help.ubuntu.com), it would be nifty to link from Ubuntu Help Online to 
<http://www.ubuntu.com/support>. That way, if even help.ubuntu.com 
doesn't have the answer you need, there's somewhere else obvious to go.

-- 
Matthew Paul Thomas
http://mpt.net.nz/