Findings in Evaluation of SUMO to replace help.ubuntu.com

[Tom Davies]

Hi :)
I thought it was very clear from the original message that Ben was saying that it is nearly ready but just not close enough for Ubuntu's rather hefty requirements.  It probably is good for other projects and worth looking into for other things to help their community grow.  


+1 to Charles' comments
Thanks and regards from
Tom :)  





>________________________________
> From: Benjamin Kerensa <bkerensa at ubuntu.com>
>To: cprofitt <indigo196 at rochester.rr.com> 
>Cc: ubuntu-doc at lists.ubuntu.com 
>Sent: Saturday, 8 September 2012, 4:26
>Subject: Re: Findings in Evaluation of SUMO to replace help.ubuntu.com
> 
>
>I do want to note that although SUMO is not in my opinion a good candidate at this time it could be very well polished to a usable state in a cycle or two and may be worth re-visiting.
>
>
>On Fri, Sep 7, 2012 at 6:32 PM, cprofitt <indigo196 at rochester.rr.com> wrote:
>
>I, too, would like to thank Ben for the hard work and time put in on
>>trying to find a way to better serve the community need.
>>
>>Thanks!!
>>
>>Charles
>>
>>
>>On Fri, 2012-09-07 at 18:07 -0400, Michael Hall wrote:
>>> On 09/07/2012 04:51 PM, Benjamin Kerensa wrote:
>>> > Hello All,
>>> >
>>> > This cycle I picked up a work item to help spearhead our evaluation of
>>> > Mozilla's SUMO as a candidate platform to replace help.ubuntu.com. SUMO is
>>> > a really good product and has great potential but in the current state it
>>> > is in I do not feel the platform is a viable option for us for the
>>> > following reasons:
>>> >
>>> > 1. Deployment: SUMO currently relies on PPA's and workarounds to install on
>>> > Ubuntu 12.04 Server and this could pose problems to maintain over time.
>>> > 2. Product Maturity: SUMO is still very much in development and there seem
>>> > to be some issues with resources missing that would allow us to
>>> > administrate the backend in a efficient manner.
>>> > 3. Lack of Support: I do not feel their is a strong drive from the SUMO
>>> > community to support projects who are working with SUMO which would leave
>>> > us on our own to figure things out on our own.
>>> >
>>> >
>>> > I do like many of the features SUMO does offer when its working and I think
>>> > it could be a good candidate in the future but I don't like the idea if
>>> > proposing a change from something stable to something that is not yet
>>> > cutting it.
>>> >
>>> >
>>> >
>>>
>>> I just wanted to personally thank Ben for spending so much time trying
>>> to get SUMO working.  And while I'm sad that it doesn't appear to be a
>>> ready solution for us, I can attest to the problems that we run into
>>> trying to install it on a recent version of Ubuntu.
>>>
>>> Michael Hall
>>> mhall119 at ubuntu.com
>>>
>>
>>
>>
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>>
>
>
>
>-- 
>Benjamin Kerensa
>http://benjaminkerensa.com
>"I am what I am because of who we all are" - Ubuntu
>
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>
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