hello guys..

[Bhavani Shankar R]

On Wed, Feb 13, 2008 at 1:12 PM, Bhavani Shankar R <bhavi at ubuntu.com> wrote:

>
>
> On Feb 13, 2008 8:12 AM, Brian Michalski <michalski.7777 at hotmail.com>
> wrote:
>
> >
> > I Like Where This Is Going!
> >
> > ---New Wikipage
> > ---VoIP Assistance
> > ---Remote Desktop Assistance (with signed PGP/Ubuntero
> > ---Regular Meetings On IRC (might I recommend in the evenings?)
> > ---Relatively Good ID Checks For The Team
> > ---And A Way That They Aidee Can Stop The Remote Help If Its Threatening
> > Their System
> >
> > woot, add this to our list! we got something here
> >
> >
> > ---Brian Michalski
> >
> > ________________________________
> > > Date: Tue, 12 Feb 2008 14:57:21 +0530
> > > From: bhavi at ubuntu.com
> > > To: ubuntu-helpteam at lists.ubuntu.com
> > > Subject: Re: hello guys..
> > >
> > >
> > >
> > > On 2/12/08, Guillaume Beaumont <guizzy at gmail.com> wrote:
> > > -----BEGIN PGP SIGNED MESSAGE-----
> > > Hash: SHA1
> > >
> > > Alexandre Vassalotti wrote:
> > > | On Feb 11, 2008 9:59 PM, Brian Michalski <michalski.7777 at hotmail.com
> > >
> > > wrote:
> > > |> But Isn't the help team supposed to be a team dedicated to the
> > > (semi-)professional aid in the answering of questions?
> > > |
> > > | You are right on it. The original idea, behind the helpteam, was to
> > > | provide peer training to the people who offers free support.
> > However,
> > > | I never had the opportunity to push this idea any further ever since
> > > | my Google Summer of Code last year.
> > > |
> > > | -- Alexandre
> > > |
> > > I might be ambitioning, but I see a bigger potential role for the help
> > team.
> > >
> > > While I recognize there is a need to train people offering free help,
> > I
> > > think there's overlap here with two other parts of the Ubuntu project;
> > > the documentation team takes care of writing help and tutorials (and
> > > quite frankly, if we're going to write documentation for support, we
> > > might as well make it for the user himself). And then there is also
> > the
> > > official certifications; LPI and Ubuntu specific ones. What's left is
> > > writing general pointers about how to do give support for to get
> > > non-professionals to understand the process. I don't think there's
> > much
> > > more than one quite short document to be made about this.
> > >
> > > What an official help team COULD offer, however, is voluntary support
> > > that goes beyond the Answers tracker. Perhaps even live support, with
> > > voice-chat (Ekiga), and even remote control if necessary (and accepted
> > > by the user).
> > >
> > > Of course, this would require strict control of membership to the
> > team,
> > > probably signed GPG keys with identity checks, and ample disclaimers
> > > (that while the person offering support is trusted by the Ubuntu
> > > community, they are still basically letting someone control their
> > > computer, and that no one can be held responsible should anything
> > happen
> > > to it and its data).
> > >
> > > Guillaume Tremblay Beaumont
> > > -----BEGIN PGP SIGNATURE-----
> > > Version: GnuPG v1.4.6 (GNU/Linux)
> > > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
> > >
> > > iD8DBQFHsWO5XfND7XljbwURAq2sAJ4mzbLui3Swy9CgxRz3av7DTjtnvQCgl1Ov
> > > g28CJJeMfSW39anaFpFzIME=
> > > =5Lf/
> > > -----END PGP SIGNATURE-----
> > >
> > >
> > > --
> > > Ubuntu-helpteam mailing list
> > > Ubuntu-helpteam at lists.ubuntu.com
> > > Modify settings or unsubscribe at:
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-helpteam
> > >
> > >
> > > +1 Beaumont.. and we should have a wiki page defining our goals and
> > activities firstly,
> > > and secondly is we need an irc channel to discuss on answering of
> > questions Improving the quality of support on Launchpad, (Remember ubuntu
> > forums is also there for support) and to meet up on a regular basis to
> > ensure quality support and discussion of new Ideas if any,
> > >
> > > Cheers,
> > >
> > > --
> > > Bhavani Shankar.R
> > > https://launchpad.net/~bhavi <https://launchpad.net/%7Ebhavi>, a proud
> > ubuntu community  member.
> > > What matters in life is application of mind!,
> > > It makes great sense to have some common sense..!
> >
> > _________________________________________________________________
> >
> > I Like Where This Is Going!
>
> ---New Wikipage
> ---VoIP Assistance
> ---Remote Desktop Assistance (with signed PGP/Ubuntero
> ---Regular Meetings On IRC (might I recommend in the evenings?)
> ---Relatively Good ID Checks For The Team
> ---And A Way That They Aidee Can Stop The Remote Help If Its Threatening
> Their System
>
> Brian.. Yes.. But I am not keen on VoIP assistance as the Canonical
> support guys are looking after it as "on demand" or "Paid support" mate..
> And about remote desktop assistance.. My view is, there are commands in
> linux linking to files and system information if any thing goes wrong those
> commands can be executed and the diagnosis  can be  carried  out.. (We
> tend  to  give  those commands to the users if it is required).. The other
> things are fine in my view..
>
>
> Cheers,
>
>
>
> --
> Bhavani Shankar.R
> https://launchpad.net/~bhavi <https://launchpad.net/%7Ebhavi>, a proud
> ubuntu community  member.
> What matters in life is application of mind!,
> It makes great sense to have some common sense..!
>



If I recall correctly, I registered #ubuntu-helpteam on FreeNode a
year ago. However, I never paid much attention to the channel.

Alexandre, If you can give me the details  of registration.. I can proceed
further  and  make it  an active channel...

-- 
Bhavani Shankar.R
https://launchpad.net/~bhavi, a proud ubuntu community member.
What matters in life is application of mind!,
It makes great sense to have some common sense..!
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