[ubuntu-mono] [Bug 1053301] [NEW] Bug report tool doesn't provide option for "It crashed"

[Jonathan Lange]

Public bug reported:

When Banshee hangs and/or crashes (and, sadly, it does this quite a
lot), Ubuntu's bug reporting tool takes over and asks what sort of
problem I've had with Banshee. It lists four options:

 * The Banshee interface is not working correctly
 * No sound is being played
 * Some audio files are not being played correctly
 * The Ubuntu One Music Store is not working correctly

Although technically all of these options are true (if the program
crashes, then all of its features are not working correctly), selecting
any of them doesn't seem useful, and selecting some of them requires you
to go through additional dialog screens.

It seems odd to have to do this when the bug reporting tool is coming up
automatically because it has detected a crash. Surely it should know
that a crash took place and guide the software-specific bug questions
accordingly?

** Affects: banshee (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1053301

Title:
  Bug report tool doesn't provide option for "It crashed"

Status in “banshee” package in Ubuntu:
  New

Bug description:
  When Banshee hangs and/or crashes (and, sadly, it does this quite a
  lot), Ubuntu's bug reporting tool takes over and asks what sort of
  problem I've had with Banshee. It lists four options:

   * The Banshee interface is not working correctly
   * No sound is being played
   * Some audio files are not being played correctly
   * The Ubuntu One Music Store is not working correctly

  Although technically all of these options are true (if the program
  crashes, then all of its features are not working correctly),
  selecting any of them doesn't seem useful, and selecting some of them
  requires you to go through additional dialog screens.

  It seems odd to have to do this when the bug reporting tool is coming
  up automatically because it has detected a crash. Surely it should
  know that a crash took place and guide the software-specific bug
  questions accordingly?

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