[Bug 1726861] [NEW] bookmarks & history system not available

[Brent Crossland]

Public bug reported:

I've followed the troubleshooting information suggested in Firefox with
no results including multiple reboots.  Also uninstalled & reinstalled
firefox.  Still cannot restore bookmarks or import bookmarks from html.
Cannot sync bookmarks using firefox sync.

Firefox still reports that the bookmark & history system is not
available because some files are in use by another application.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: firefox 56.0+build6-0ubuntu0.16.04.2
ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
Uname: Linux 4.4.0-97-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  brent      2321 F.... pulseaudio
 /dev/snd/controlC2:  brent      2321 F.... pulseaudio
 /dev/snd/controlC0:  brent      2321 F.... pulseaudio
BuildID: 20171003101344
Channel: Unavailable
CurrentDesktop: GNOME
Date: Tue Oct 24 07:49:01 2017
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2015-03-09 (959 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
IpRoute:
 default via 192.168.1.1 dev eth0  proto static  metric 100 
 169.254.0.0/16 dev eth0  scope link  metric 1000 
 192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.203  metric 100
IwConfig:
 lo        no wireless extensions.
 
 eth0      no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-c54702b4-1092-4d28-8224-51ecd1171023
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=56.0/20171003101344 (In use)
RfKill:
 
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1102
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P7P55 LX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1102:bd01/03/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7P55LX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

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Title:
  bookmarks & history system not available

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