[Bug 2076019] Re: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

[Prudhveswar Nagaram]

Hi ,
Tried reproducing the bug , by doing a clean installation again..  and
couldn't see the issue again.. Thanks for the prompt reply.

Regards,
Prudhvi.

On Thu, 8 Aug, 2024, 6:30 pm Amin Bandali, <2076019 at bugs.launchpad.net>
wrote:

> Hello, I tried upgrading an Ubuntu 22.04 VM (using libvirt, which is
> qemu-based) to 24.04 but was not able to reproduce this error; the
> upgrade went through just fine. Is there perhaps anything unusual about
> your system/setup?
>
> Also, if you still have access to the system in that state, I wonder if
> trying restarting the following snapd services before attempting to
> upgrade may help:
>
> sudo systemctl restart snapd.seeded.service
> sudo systemctl restart snapd.service
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2076019
>
> Title:
>   package firefox (not installed) failed to install/upgrade: new firefox
>   package pre-installation script subprocess returned error exit status
>   10
>
> Status in firefox package in Ubuntu:
>   New
>
> Bug description:
>   Unable to install the update package
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 22.04
>   ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
>   Uname: Linux 5.15.0-27-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu82
>   Architecture: amd64
>   CasperMD5CheckResult: unknown
>   Date: Sun Aug  4 04:34:20 2024
>   ErrorMessage: new firefox package pre-installation script subprocess
> returned error exit status 10
>   Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal,
> 3.10.6-1~22.04
>   PythonDetails: N/A
>   RebootRequiredPkgs: Error: path contained symlinks.
>   RelatedPackageVersions:
>    dpkg 1.21.1ubuntu2.3
>    apt  2.4.12
>   Snap: firefox 100.0-2 ()
>   Snap.Changes: no changes found
>   Title: package firefox (not installed) failed to install/upgrade: new
> firefox package pre-installation script subprocess returned error exit
> status 10
>   UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions
>
>

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https://bugs.launchpad.net/bugs/2076019

Title:
  package firefox (not installed) failed to install/upgrade: new firefox
  package pre-installation script subprocess returned error exit status
  10

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions