[Bug 1828534] Re: [19.04][Queens -> Rocky] Upgrading to Rocky resulted in "Services not running that should be: designate-producer"

Mon Mar 22 13:54:47 UTC 2021

Hi,

As we are upgrading our Cloud from Stein to Train, we experienced the exact same problem, one of 
our 3 HA designate unit reports "Services not running that should be : designate-producer", I tried to "pause" then "resume" the unit, nothing changed, neither after a reboot, and when I try to restart memcached.service and designate-producer.service, this last was still "active/dead".

After checking the upgrade process, this blocked unit don't have any
reference to "train repository" in the sources.list and seems to have
not been able to perform the upgrade ... no designate-* packages found
in version 9.0.1 (for train)...

So I did the upgrade procedure once again,  pausing hacluster-designate
on the unit and designate unit itself, then launched again 'juju run-
action designate/3 --wait openstack-upgrade' and then it did the job !

When I resumed the unit and his subordinated charm, juju reported it as
"active/idle" and on the unit the "designate-producer.service" is
"Active: active (running)" and no problem remains, all packages are up
to date...

I hope it will help anybody !

Best regards.

Frédéric MOSSER.

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https://bugs.launchpad.net/bugs/1828534

Title:
  [19.04][Queens -> Rocky] Upgrading to Rocky resulted in "Services not
  running that should be: designate-producer"

Status in OpenStack Charms Deployment Guide:
  Fix Released
Status in OpenStack Designate Charm:
  Fix Released
Status in memcached-charm:
  Fix Released
Status in Ubuntu Cloud Archive:
  Fix Released
Status in Ubuntu Cloud Archive rocky series:
  Won't Fix
Status in Ubuntu Cloud Archive stein series:
  Won't Fix
Status in Ubuntu Cloud Archive train series:
  Fix Released
Status in Designate:
  Fix Released
Status in designate package in Ubuntu:
  Fix Released
Status in designate source package in Disco:
  Won't Fix
Status in designate source package in Eoan:
  Fix Released

Bug description:
  Designate has to use Worker and Producer as of Rocky as the support
  for zone manager and pool manager was up for removal in Rocky. This
  was addressed in https://bugs.launchpad.net/charm-
  designate/+bug/1773190

  During a Queens to Rocky upgrade I ran into an issue with designate-
  producer being down (see the details below).

  I was able to successfully start designate-producer by hand. It looks
  like there were several attempts to restart the service by systemd
  itself ("Scheduled restart job, restart counter is at 5.") which
  eventually failed when the failcount became higher than 5. Debugging
  mode was disabled so I did not see anything in the producer log.

  designate/0*                  blocked   idle       2/lxd/2  10.232.46.153   9001/tcp            Services not running that should be: designate-producer
    hacluster-designate/0*      active    idle                10.232.46.153                       Unit is ready and clustered

  systemctl list-unit-files | grep designate-
  designate-agent.service                  enabled
  designate-api.service                    enabled
  designate-central.service                enabled
  designate-mdns.service                   enabled
  designate-producer.service               enabled
  designate-sink.service                   enabled
  designate-worker.service                 enabled

  ubuntu at juju-eeda89-2-lxd-2:~$ journalctl -u designate-producer.service
  https://paste.ubuntu.com/p/WRXYvfynnd/

  ubuntu at juju-eeda89-2-lxd-2:~$ pgrep -af designate
  172877 bash /lib/systemd/system/jujud-unit-hacluster-designate-0/exec-start.sh
  172878 bash /lib/systemd/system/jujud-unit-designate-0/exec-start.sh
  172884 /var/lib/juju/tools/unit-designate-0/jujud unit --data-dir /var/lib/juju --unit-name designate/0 --debug
  172886 /var/lib/juju/tools/unit-hacluster-designate-0/jujud unit --data-dir /var/lib/juju --unit-name hacluster-designate/0 --debug
  392388 /usr/bin/python3.6 /usr/bin/designate-mdns --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-mdns.log
  392399 /usr/bin/python3.6 /usr/bin/designate-agent --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-agent.log
  392405 /usr/bin/python3.6 /usr/bin/designate-worker --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-worker.log
  392411 /usr/bin/python3.6 /usr/bin/designate-central --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-central.log
  392415 /usr/bin/python3.6 /usr/bin/designate-sink --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-sink.log
  392423 /usr/bin/python3.6 /usr/bin/designate-api --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-api.log
  392481 /usr/bin/python3.6 /usr/bin/designate-central --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-central.log
  392482 /usr/bin/python3.6 /usr/bin/designate-central --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-central.log
  392483 /usr/bin/python3.6 /usr/bin/designate-central --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-central.log
  392484 /usr/bin/python3.6 /usr/bin/designate-central --config-file=/etc/designate/designate.conf --log-file=/var/log/designate/designate-central.log

  ----------

  designate/0 unit log:

  2019-05-09 00:20:38 DEBUG openstack-upgrade Setting up designate-producer (1:7.0.0-0ubuntu1~cloud0) ...
  2019-05-09 00:20:38 DEBUG openstack-upgrade Created symlink /etc/systemd/system/multi-user.target.wants/designate-producer.service → /lib/systemd/system/designate-producer.service.

  # journalctl -u designate-producer
  journalctl -u designate-producer | grep start
  May 09 00:20:40 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Service hold-off time over, scheduling restart.
  May 09 00:20:40 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Scheduled restart job, restart counter is at 1.
  May 09 00:20:41 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Service hold-off time over, scheduling restart.
  May 09 00:20:41 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Scheduled restart job, restart counter is at 2.
  May 09 00:20:43 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Service hold-off time over, scheduling restart.
  May 09 00:20:43 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Scheduled restart job, restart counter is at 3.
  May 09 00:20:44 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Service hold-off time over, scheduling restart.
  May 09 00:20:44 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Scheduled restart job, restart counter is at 4.
  May 09 00:20:46 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Service hold-off time over, scheduling restart.
  May 09 00:20:46 juju-eeda89-2-lxd-2 systemd[1]: designate-producer.service: Scheduled restart job, restart counter is at 5.
  May 09 00:20:46 juju-eeda89-2-lxd-2 systemd[1]: Failed to start OpenStack Designate DNSaaS producer.

  designate/0 unit log (continued):

  2019-05-09 00:20:58 INFO juju-log Purging ['designate-pool-manager',
  'designate-zone-manager', 'python-designate', 'python-memcache']

  2019-05-09 00:20:59 DEBUG openstack-upgrade Removing designate-pool-manager (1:7.0.0-0ubuntu1~cloud0) ...
  2019-05-09 00:21:15 DEBUG openstack-upgrade Removing designate-zone-manager (1:7.0.0-0ubuntu1~cloud0) ...
  2019-05-09 00:21:31 DEBUG openstack-upgrade Removing python-designate (1:7.0.0-0ubuntu1~cloud0) ...

  2019-05-09 00:21:31 DEBUG openstack-upgrade update-alternatives: using
  /usr/bin/python3-designate-producer to provide /usr/bin/designate-
  producer (designate-producer) in auto mode

  -------------------

  grep producer /var/log/juju/unit-designate-0.log
  2019-05-09 00:18:43 DEBUG openstack-upgrade update-alternatives: using /usr/bin/python2-designate-producer to provide /usr/bin/designate-producer (designate-producer) in auto mode
  2019-05-09 00:19:58 INFO juju-log Installing ['designate-agent', 'designate-api', 'designate-central', 'designate-common', 'designate-mdns', 'designate-worker', 'designate-sink', 'designate-producer', 'bind9utils', 'python3-designate', 'python-apt', 'memcached', 'python3-memcache', 'haproxy', 'apache2'] with options: ['--option', 'Dpkg::Options::=--force-confnew', '--option', 'Dpkg::Options::=--force-confdef']
  2019-05-09 00:19:58 DEBUG openstack-upgrade   designate-producer designate-worker python3-amqp python3-anyjson
  2019-05-09 00:20:09 DEBUG openstack-upgrade Get:112 http://ubuntu-cloud.archive.canonical.com/ubuntu bionic-updates/rocky/main amd64 designate-producer all 1:7.0.0-0ubuntu1~cloud0 [10.6 kB]
  2019-05-09 00:20:20 DEBUG openstack-upgrade Selecting previously unselected package designate-producer.
  2019-05-09 00:20:20 DEBUG openstack-upgrade Preparing to unpack .../105-designate-producer_1%3a7.0.0-0ubuntu1~cloud0_all.deb ...
  2019-05-09 00:20:20 DEBUG openstack-upgrade Unpacking designate-producer (1:7.0.0-0ubuntu1~cloud0) ...
  2019-05-09 00:20:38 DEBUG openstack-upgrade Setting up designate-producer (1:7.0.0-0ubuntu1~cloud0) ...
  2019-05-09 00:20:38 DEBUG openstack-upgrade Created symlink /etc/systemd/system/multi-user.target.wants/designate-producer.service → /lib/systemd/system/designate-producer.service.
  2019-05-09 00:21:31 DEBUG openstack-upgrade update-alternatives: using /usr/bin/python3-designate-producer to provide /usr/bin/designate-producer (designate-producer) in auto mode

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